- General Provisions
- Membership in the Clubcard Program
- Usage of the Clubcard
- Points collecting
- Clubcard Benefits
- Clubcard Account
- Clubcard Application
- Complaints
- Personal Data Protection
- Termination of membership of the Program
- Miscellaneous
1. General Provisions
The Tesco Clubcard Loyalty Program is owned and operated by TESCO-GLOBAL Zártkörűen Működő Részvénytársaság with its registered seat at 2040 Budaörs, Kinizsi út 1-3., Hungary, company registration number: 13-10-040628 registered within the Commercial Register held by the Budapest Környéki Törvényszék (hereinafter as “Tesco”). Tesco Clubcard Loyalty Program (hereinafter as “Clubcard Program” or “Program”) is dedicated to customers of Tesco stores and users of Tesco Online service and it inter alia enables them to collect points on personal account for shopping at Tesco stores in Hungary or via Tesco from Home Online service. In return for the points collected, Tesco from time to time may give the customers various rewards and may also provide additional benefits to the members of the Program. More information about the Clubcard Program is available at Clubcard Program website (https://tesco.hu/clubcard/) and at the customer service desk in each store. The Customer Engagement Center may also provide information about the program (toll free Customer Engagement Center line: +36 80 222 333, contact page: https://tesco.hu/kapcsolat/
2. Membership in the Clubcard Program
All natural persons over the age of 18 with a delivery address in Hungary and who registers to the Program and accepts these Terms and Conditions and Privacy Policy can participate in the Program (hereinafter referred to as the "Member"). Legal entities and entrepreneurs cannot participate. Registration can be done via the Tesco website, the Tesco Clubcard Magyarország application (hereinafter: “Clubcard Application”) or by the help of the Customer Engagement Center line.
One Member may only have one Clubcard account, multiple memberships are prohibited.
3. Usage of the Clubcard
After registration, the Member shall create a digital account and receive a digital card (hereinafter as the “Clubcard”). In case of registering online on the Tesco website or via the Clubcard Application, the Clubcard will be provided to the Member digitally and will be accessible via the website or via Clubcard Application. Each Clubcard, has its individual Clubcard number that is assigned to the Member.
The Clubcard is owned by Tesco and it is dedicated for collecting points for purchases. It can be used by the Member only and cannot be traded for financial gain. The Clubcard can only be used for end-user purchases, therefore when a VAT invoice is issued, it cannot be validated in that transaction. Given that Tesco is a retailer and offers goods to final consumers, Tesco reserves the right to deduct any points from the Clubcard Account of the Member that has been received for purchases intended for business purposes. Tesco also reserves the right to suspend or terminate membership in the Clubcard Program of a Member in case there are reasonable doubts that purchases made by the Member are intended for business purposes (in terms of volume of purchases) not for personal consumption. Tesco reserves the right to deduct points from the Clubcard account and to suspend or terminate membership in the Clubcard Program of a Member also if there is a reasonable suspicion of any other fraudulent and unjustified activities aimed at gaining Clubcard points in an unauthorized way or for any other reason Tesco considers as a violation of these Terms and Conditions or breach of the good moral and ethical behaviour as to Tesco’s standard.
Clubcard can only be used at Tesco and at Tesco’s contractual partners. There can be different conditions applied at the contractual partners, for further details please contact the partners.
If you lost your physical Clubcard, please request a new one via your Clubcard account or contact Customer Engagement Center line where you can apply for a new Clubcard and have your points merged with the previous lost one. To apply for the new Clubcard, and to merge it with the lost card, your personal data and the Clubcard number of the previous card are required. The lost card will be deactivated, thus cannot be used.
If you do not know the number of your previous Clubcard, our colleague at the Customer Engagement Center line can help you after data reconciliation. Two cards can only be connected in this way if the lost Clubcard and the newly activated Clubcard is owned by the same person. Tesco reserves the right that if this condition is not met, delete the unauthorized points.
4. Points collecting
In order to be able to assign the points for the purchase and to use other Clubcard benefits, the Member needs to be correctly registered in the Clubcard Program and needs to use his/her Clubcard registered in his/her Clubcard Account during scanning the products and before payment. In case of online shopping, the Clubcard prices will be applied automatically if the account contains the Members registered Clubcard number, and points collection will be automatic upon payment.
Points credited using the Clubcard issued for one Clubcard Account will be cumulated on respective Clubcard Account. If the Clubcard is not properly and completely registered in the Clubcard Account, it will not be possible to collect points on this Clubcard and enjoy Clubcard benefits. Tesco reserves the right to cancel unregistered and anonymous Clubcards and at the same time not to provide Clubcard points and access to Clubcard prices.
The minimum purchase amount for which points are assigned is 100 HUF. For every 100 HUF spent, 1 point will be assigned to the Clubcard Account. The value of 1 point is 1 HUF. Tesco reserves the right to determine the maximum purchase amount for which points will be assigned.
Tesco reserves the right to change these conversion rates at any time, and each change will be effective on the date of its publication on the webpage: https://tesco.hu/clubcard/.
Points are recorded on the Member's Clubcard Account and the total number of points collected by the Member is displayed on the receipt for the purchase made in stores or online, it is also available in the Clubcard Account or Tesco Clubcard Application. Points cannot be transferred to other Members.
In the event that points are not assigned to the Clubcard Account after submitting the Clubcard at the checkout, the Member is entitled to file a claim in the same Tesco store at the Customer Service Desk presenting the receipt or other document proving the purchase within 1 calendar day after the purchase. Later complaints will be disregarded. If the customer fails to submit the Clubcard at the checkout, the points cannot be credited later, and the complaint is disregarded.
In case of returning an already purchased product, the points earned for such purchase of this product including any extra points earned as part of a special offer will be automatically deducted.
Points cannot be collected for purchasing catering and gift vouchersfor returnable bottles and containers and mobile phone top up. These products are also excluded from the use of coupons and discount voucher. Based on the decision of Tesco, there can be other products for which points cannot be collected in the future. Products and services (including invoice payments, international money bank transfers, insurance and travel services) sold as part of Tesco Financial Partner (Tesco Pénzügyi Partner) are excluded from Clubcard points collection, unless any other information is stated as part of the Program or offers relating to these services.
Points collected on the Clubcard Account do not have monetary value until they are converted to vouchers either in the Clubcard Application by the Member or by Tesco at the end of the collection period.
5. Clubcard Benefits
Tesco provides the following benefits for the Members: Clubcard points, Clubcard vouchers, Clubcard coupons and Clubcard prices (hereinafter: “Clubcard Benefits”)
Accumulated points are converted into Clubcard vouchers based on conditions published on our website. Clubcard vouchers are sent to all Members who have collected the minimum required number of points in the relevant collection period, unless the Member has already converted them into Faster vouchers in the Clubcard Application.
The minimum number of collected points required to obtain Clubcard vouchers and the date of the next emission are available at https://tesco.hu/clubcard/ and the Member may also be informed about it via the Customer Engagement Center line. The total value of the Clubcard voucher depends on the number of collected points. Reaching a minimum threshold of points is a condition to automatic transfer into vouchers at the end of the collection period. Vouchers are rounded based on multiples of 100, the remainder is carried over to the next collection period as well as the points of those Members who did not collect the minimum number of points. The value shown on Clubcard vouchers or points cannot be exchanged in cash. Unspent value of Clubcard vouchers until the redemption end date shown on the vouchers will not be refunded.
Members can receive Clubcard coupons and those who have Clubcard Application may receive additional Clubcard coupons in the Clubcard Application. Tesco reserves the right to independently decide on the number of additional coupons addressed to customers during the calendar year, as well as changing the minimum threshold for converting points into vouchers.
Those Members who shop via Tesco from Home online service as well can use Clubcard prices online and collect points on their Clubcard account registered with the same email address. Tesco reserves the right to provide additional ways of spending or redeeming points for Members.
Only the Member who earned the given Clubcard Benefit is duly authorized to be the recipient of it and he/she can use it only in good faith. Rights to Clubcard Benefits and Clubcard Benefits themselves are non-transferable. It is prohibited to use a Clubcard Benefit which does not belong to the given Clubcard Account.
If the Member redeems, attempts to redeem, or encourages the redemption of Clubcard Benefit to obtain discounts or rights to which he/she or a third party are not entitled he/she might be committing an unlawful conduct.
If Tesco suspects that any Clubcard Benefits are used unlawfully or against its original purpose, Tesco may reject or cancel any Clubcard Benefit concerned, and the Member will have no right to claim against Tesco in respect of any rejection or cancellation made by Tesco as a result of the aforementioned misuses. Tesco reserves the right to take any further action it deems appropriate in such instances. Clubcard Benefits distributed or circulated without the written approval of Tesco in any manner, especially on an Internet website or social media platform, are not valid for use and may be rejected or cancelled immediately.
If Clubcard vouchers are showing signs of alteration and/or damage, Tesco reserves the right to reject them.
Tesco reserves the right to set the contact preferences of a Member to digital if he/she has a Clubcard Application. In this case the customer will not receive paper statements with Clubcard vouchers and coupons, only digital ones in the Clubcard Application. Tesco does not send paper statements to foreign addresses.
6. Clubcard Account
A Member should register his/her Clubcard on the Clubcard Account - which is accessible via a Tesco website or the Clubcard Application - and obtain access to additional services and functionalities within Clubcard Account, such as tracking points, amending their personal data, viewing transactions made using the Clubcard from the current and from the previous two Clubcard billing periods, having digital access to Clubcard coupons and Clubcard vouchers with the possibility of printing them, having the ability to change the preferences of contact and giving marketing consents. The Member’s e-mail address, name, phone number, address is required for registration to the Clubcard Account.
After registration, Members get individual access to their Clubcard Account upon signing in providing an email address and a password. In case the Member has registered to Tesco from Home online service with the same email address, the Member will have access to their Tesco Online account as well.
Tesco may limit or block the functionality of Clubcard Account for a definite or indefinite period in case the Member violates the conditions of use of Clubcard Account stipulated in these Terms and Conditions or in the Clubcard Application or if there is a reasonable suspicion of access to Clubcard Account by unauthorized persons. You may delete the Clubcard Account in the Clubcard Application or via contacting the Customer Engagement Center. In this case you will lose all your Clubcard Benefits.
If a Clubcard is not properly and completely registered in the Clubcard account, it will not be possible to collect points on this Clubcard and earn Clubcard Benefits. Tesco reserves the right to cancel unregistered and anonymous Clubcards and not to provide Clubcard points and access to Clubcard prices.
7. Clubcard Application
Members can download the Clubcard Application free of charge if the minimum technical requirements stated in the app are met. The Clubcard Application is available for download in official Google Play (Android) and App Store (iOS) stores for free. Clubcard Application uses data transfer and therefore using it by the Member may result in charging the fee in accordance with the price list applicable to the operator. Clubcard Application enables access to the services and functionalities of the Clubcard Account, with it the Member may scan the Clubcard, thus use it in an electronic form, as well as use the Clubcard vouchers and Clubcard coupons in an electronic form.
8. Complaints
Any claims relating to the crediting of points to the Clubcard must be made within 1 working day following the time of the purchase to which the crediting of points relates. Later complaints regarding the crediting of points will not be taken into account. If the Member does not receive the vouchers to which he/she is entitled after the end of the relevant Clubcard collection period, and does not raise his/her complaint at the Customer Service Center within one month from the expected date of receiving them, his/her right to receive them shall cease. Points for undelivered Clubcard vouchers can be transferred to the next period based on a successful customer complaint. Vouchers can only be redeemed for points if the voucher is valid. If the validity period of the voucher has expired, we are unable to revert it back to Clubcard points.
Tesco is not responsible for the failure of delivery of any mail to Members by the courier. All possible complaints, objections or disputes in connection with the Clubcard Program are decided by Tesco with final effect. With objections, complaints and claims regarding the crediting of points for purchases of goods and services from contractual partners, the Member is obliged to contact this partner directly. Tesco is not responsible for the obligations of the partner and any liability of Tesco in connection with the services of the contractual partner is excluded.
The Customer may apply to the conciliation body competent in the place of residence or domicile for the out-of-court settlement of a consumer dispute between the Customer and Tesco relating to the conclusion or performance of the contract. If the Customer does not have a domestic place of residence or domicile, the Customer may initiate proceedings before the conciliation body competent for the place where Tesco has its registered office at the following contact details:
Pest Vármegyei Békéltető Testület
Address: 1055 Budapest, Balassi Bálint utca 25. IV. emelet 2., mailing address: 1364 Budapest, Pf.: 81,website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu
9. Personal Data Protection
Related provisions can be found in the corresponding section of Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/
10. Termination of membership of the Program
Membership can be terminated at any time by the Member by calling or writing to the Customer Engagement Center, or by deleting the Clubcard account in the Clubcard Application. Membership expires in 30 days from the time of receiving the termination request.
The membership is also ceased to exist upon Member’s death or by the date, the Member is legally declared dead. The membership and the rewards associated with this membership are not legally enforceable and cannot be the subject of inheritance proceedings.
Tesco shall be entitled to terminate the Membership and delete Clubcard Benefits from the account with immediate effect if:
- the Member has not used his/her Clubcard for 24 months;
- at any time in case of serious reason, in particular, the Member fails to comply with these Terms and Conditions or any other violation of the Clubcard Program;
- if the Member has committed an act contrary to the law or good morals as a result of which Tesco or its employees or any third party suffered or could suffered damage, or other material and/or non-material damage. The assessment of such a serious reason belongs exclusively to Tesco.
The moment of cancellation or termination of membership for any reason will invalidate any Clubcard Benefits so far earned, but not used, and Customer cannot for that reason claim any refund or damages from Tesco.
11. Miscellaneous
Tesco is entitled to change these Terms and Conditions at any time. The new Terms and Conditions are valid on the day of its publication on the webpage. Tesco reserves the right to terminate the Clubcard Program at any time. Once the new Terms and Conditions become effective, it is considered that the Member agrees with the change of terms when the Clubcard is used during a payment transaction.
In all matters not covered by these Terms and Conditions, the provisions of Hungarian law shall apply.
Any disputes arising from participation in the Clubcard Program will be settled amicably, in the absence of a satisfactory agreement, disputes will be subject to resolution by a court competent in accordance with the applicable provisions.
If there will be any changes in the personal data provided in the registration form, Member must report it via the Customer Engagement Center or edit them in the Clubcard Application or in the Clubcard account. Tesco does not have any responsibility for any issues coming from the absence of reporting personal data changes. Customers have the responsibility to keep Clubcards, and Clubcard Benefits safe. Tesco does not have any responsibility for any issues coming from the absence of these safety measures. If a Tesco employee gives any information that is contradictory to these Terms and Conditions, it is not equivalent to the amendment of it.
The Terms and Conditions was made both in Hungarian and English language. In case of any inconsistency or discrepancy between the English and Hungarian versions, the Hungarian version shall prevail.
These Terms and Conditions are valid and effective from 15 August 2024.