These general terms and conditions (hereinafter referred to as “TOC GTC”) set forth a description and the terms of Tesco Online Club membership service of TESCO-GLOBAL Áruházak Zrt. (Head Office: H-2040 Budaörs, Kinizsi út 1-3. Hungary, Company Registration Number: 13-10-040628, registered by Company Court of the Budapest Environs, VAT Number: 10307078-2-44, hereinafter referred to as “Tesco”).
Tesco Online Club is an additional membership service to the Tesco from Home service that provides various benefits to members. The TOC GTC defines the description of Tesco Online Club membership service, the conditions of its use, and regulate the rights and obligations between customers and Tesco within the framework of the service.
- Definitions used in the Tesco Online Club General Terms and Conditions
- Conditions for applying for a Tesco Online Club Membership
- Membership
- Membership Benefits
- Apply for Tesco Online Club Membership
- Membership Plans and Membership Fee, Suspension
- Withdrawal from the Membership Contract
- Termination of the Membership Contract and Cancellation of Automatic Membership Plan Renewal
- Duration of the Membership Contract and Renewal
- Responsibility of Tesco
- Claims
- Out-of-court resolution of consumer disputes
- Changes in the TOC Terms and Conditions and Fees
- Miscellaneous
- Tesco Contacts
1. Definitions used in the Tesco Online Club General Terms and Conditions
Application: the Tesco Online Magyarország mobile application.
Customer: the recipient of the Service, a natural person over the age of 18 year, who accepts the general terms and conditions of Tesco from Home.
Confirmation: confirmation sent via the Interface and via email by Tesco justifying the payment of the Membership Fee.
Shopping: products as a whole selected by the Customer on the Interfaces for delivery.
Interfaces: Website and Application together.
Member: Customer with an activated Membership. Legal entities or economic companies without legal personality shall be excluded.
Membership: Tesco Online Club membership.
Membership Contract: Membership service agreement concluded by and between the Customer and Tesco after submitting the Request and the payment of the Membership Fee upon sending the Confirmation.
Membership Fee: The fee charged by Tesco for the Tesco Online Club Membership.
Membership Plan: A type of the Membership, which has been determined by the duration and/or other characteristic.
Request: the conduct of the Customer when, after choosing the Membership Plan, clicking on the button expressing the intention for joining to submit his/her request for the Membership to Tesco.
Service: Tesco’s Tesco from Home service, which provides Customers with the opportunity to purchase products and available via the Interfaces.
TOC service: Tesco Online Club membership service.
Website: www.tesco.hu/bevasarlas website.
Withdrawal Period: the 14 days’ period counted from the day of activating the Membership.
2. Conditions for applying for a Tesco Online Club Membership
The Customer may apply for a Membership through the Interface and enjoy the benefits and discounts associated with a Membership for the conditions of the chosen Membership Plan. The preconditions of the Membership are that the Customer:
- has a registration and a Tesco Online user account on the Interface,
- has accepted these TOC GTC and
pays the Membership Fee.
3. Membership
The benefits of the Membership may be activated in the Tesco from Home user account of a Customer. All benefits of a Tesco Online Club Membership are solely related to the Member's user account and email address. The benefits of the Membership are available to the Member after logging into the Tesco Online User Account and are specifically due to the Member when using the Service
4. Membership Benefits
The full list of Membership benefits is available here https://bevasarlas.tesco.hu/online-club.
5. Apply for Tesco Online Club Membership
The Customer may apply for a Tesco Online Club Membership after logging in to Tesco Online user account on the Interfaces by selecting the appropriate Membership Plan and clicking on the button expressing the intention for joining, submitting the Request. After submitting the Request customer is directed to a secure internet bank card payment interface, on which the Customer can pay the Membership Fee related to the Membership Plan using his/her bank card details. By sending the bank card details the Customer expressly states that he or she would like to become a Member. Right after the payment is done, Tesco will send the Confirmation. Upon Confirmation of the Request the Tesco Online Club Membership Contract is concluded and Membership will be established, the Membership will be valid. From the moment of conclusion of the Membership Contract, the Tesco Online Club Membership is activated in the Member's Tesco Online user account and the Member becomes entitled to the benefits of the Tesco Online Club Membership.
The Membership will be activated before the expiry of the 14-day period for withdrawing from the Membership Contract. The right to withdraw from the contract within 14 days remains, whereby Tesco will refund the full Membership Fee paid by the Member for the given month if the Membership Contract is withdrawn.
Upon joining Tesco Online Club, the Renewal is activated, and Membership Contract will be renewed for the same period as purchased Membership Plan. Member can switch the Renewal off in his/her Tesco Online Club account till the day before the last day of his/her current Membership Plan. In such case the Membership Plan expires at the end of the stipulated period.
The Customer agrees to use the means of distance communication when concluding the Membership Contract. Expenses used for distant communication in order to submit a Request does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any fee for such data connection.
6. Membership Plans and Membership Fee, Suspension
The Membership Plans and Fee are available here and via the Application.
The Membership Fee depends on the selected Membership Plan.
The Membership Fee is in Hungarian forints and includes VAT.
After payment of the Membership Fee, Tesco will send the Member a receipt or invoice in accordance with the applicable legal provisions to the e-mail address associated with his/her user account.
Tesco Online Club Membership can be paid online via Visa and Master Card payment cards. No other payment method is possible.
The Membership Fee will be deducted on or after the day the Member concludes the Membership Contract and every month until the end of the Membership Contract. Tesco will try and ensure the Member’s Membership Fee is deducted on the same day in each month. The debited amount and frequency depend on the chosen Membership Plan and payment option.
The Membership Fee will also be debited automatically each time the Member’s Membership is renewed until the Member exercises his/her right to cancel Renewal according to Section IX. of these GTC.
The Member’s Membership will be suspended if Tesco is unable to process the payment of the Membership Fee. This can happen for example if a Member’s credit card has expired or there is not enough cover on it. This Membership suspension will continue until Tesco receives the Member’s Membership Fee. If the Member does not update his/her payment card data within 41 days after the original termination date of the Membership Plan, and thus, the Membership Fee cannot be deducted, the Membership will be cancelled. If the payment card details are updated within 41 days after the original termination date of the Membership Plan, the Membership will continue and will be extended for the period corresponding to the period of suspension. During the Membership suspension, the Membership Fee is also suspended, and the Member cannot use the Benefits of Tesco Online Club. Although, once the credit card details are updated and the Member can continue using the TOC Service, he/she is obliged to pay the Membership Fee during the extension. The Membership Plan will automatically renew for the period the Member has originally opted for unless he/she decides otherwise by switching off the Renewal.
7. Withdrawal from the Membership Contract
Pursuant to the applicable legislation, the Member is entitled to withdraw from the Tesco Online Club Membership Contract within 14 days of the conclusion of the Membership Contract- or within 14 days of the commencement of the relevant Membership Plan without giving reasons. The Member is obliged to inform Tesco of this fact.
Upon such withdrawal, the Member will not be entitled to any benefit of the Membership, given that in such cases the Membership ceases to exist upon notifying Tesco.
To exercise the right of withdrawal, the Member needs to inform Tesco of his/her decision to withdraw with an unequivocal statement made by any means of contact listed in Section XV. For this purpose, the Member may use the sample form of contract withdrawal here or may submit withdrawal request electronically here. The deadline for contract withdrawal is maintained if the Member sends a notice regarding the exercise of the withdrawal before the expiry of the Withdrawal Period. Upon receipt of the withdrawal, i.e. after completing the form, the paid Membership Fee for the affected Membership Plan shall be credited to the Member within 14 days after the date on which Tesco received notification of withdrawal from the Member.
8. Termination of the Membership Contract and Cancellation of Automatic Membership Plan Renewal
The Membership contract expires at the end of the last day of its duration if not Renewed.
If the Customer’s Tesco Online account is terminated for any reason, such termination will result the termination of the Membership as well. The Member is not entitled neither to full nor to partial refund of the Membership Fee. This does not apply if the Member cancels the Service within the Withdrawal period according to Section VII. of these TOC GTC and in the event of cancellation of the Service in the event of a change in these TOC GTC pursuant to Section XIII. of these TOC GTC.
Cancellation of the automatic Membership Plan Renewal.
To stop automatic Membership Plan Renewal the Customer must notify Tesco by visiting the My Membership Plan page or by means of contacts listed in Section XV. If the automatic Membership Plan Renewal is cancelled, the Membership Contract ceases at the end of the current Membership Plan. The Member is therefore not entitled to a refund of the already paid Membership Fee, or part of it, and has access to all the benefits of Membership until Membership is terminated. Delivery charges will apply for any order that is to be delivered after the end of the Member’s Membership Plan.
Tesco has the right to cancel Tesco Online Club Membership if Tesco has reason to suspect that the Member has violated the TOC GTC or legal provisions, and/or Member misuses the Membership.
The Member may not assign or transfer Tesco Online Club Membership or any rights or obligations arising from it to a third party, even free of charge.
9. Duration of the Membership Contract and Renewal
The Membership Contract is concluded between Tesco and the Member for a fixed period of time, namely for the Membership Plan selected by the Customer. The Membership Contract is automatically and repeatedly renewed at the end of each Membership Plan unless and until the Member provides Tesco with notice to terminate the Membership. Please see Section IX. of these GTC below for further information.
By signing up for Tesco Membership the Member authorizes Tesco to take the Membership Fee each month and when Membership automatically renews. This will be done using the payment details from the payment card that the Member has provided to Tesco upon signing up for Membership.
To Members who have cancelled the automatic renewal of the Membership Tesco will send reminders about the fact of being close to the end of the period of the Membership. If the Member requires to remain a Member of the Tesco Online Club Membership after the end of the prepaid period, she/he must activate the Membership again by purchasing a new Membership Plan.
10. Responsibility of Tesco
Tesco reserves the right to temporarily suspend the TOC service for technical reasons.
Tesco shall not be liable for any damages or any other consequences incurred by Member as a result of or in connection with the conduct of individual Member, how the Interface is used by Member or other circumstances incurred by Member.
Tesco is not liable for damages caused by force majeure or for failures of the Interface caused mainly by interruptions in the power supply.
Tesco reserves the right to temporarily limit the provision of all benefits associated with the Membership. Such a limitation of the provided benefits may be caused by an extraordinary and unpredictable situation, which may lead to temporary exhaustion of Tesco's capacities (especially a state of emergency caused by the uncontrolled spread of the disease (e.g. COVID-19) or unexpected nationwide and/or local restrictions or other competent authorities).
Tesco is not responsible for the smooth, uninterrupted, error-free, and secure operation of the Interface. Tesco is not liable for advertising or promotion carried out by any third party through the Interface or for errors caused by third-party intervention on the Interface or as a result of its use contrary to its intended purpose.
Furthermore, Tesco is not responsible for the services provided by entities other than Tesco, in particular the payment system operators or rights and obligations connected to the abovementioned services provided by the third party.
11. Claims
The Member may make his/her complaint in writing or in person relating to the conclusion of the Membership Contract, or to the Membership Service. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Member disagrees with the handling of his/her complaint or the complaint cannot be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.
The Member may submit complaints, suggestions, and claims concerning the Membership by means of contact listed in Section XV., or submit a form here. Tesco notifies the Member of the manner of handling the complaint in accordance with applicable law.
12. Out-of-court resolution of consumer disputes
Arbitration Board of the Chamber of Commerce and Industry of Pest and Érd Counties (Arbitration Board of Pest County) 1055 Budapest, Balassi Bálint u. 25. IV/2. www.pestmegyeibekelteto.hu
If you wish to contact the arbitration board of your place of residence or stay, the contact details of all arbitration boards can be found here. Availability of the online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
13. Changes in the TOC Terms and Conditions and Fees
The provisions of these TOC Terms and Conditions apply to the use of the Membership Service. Tesco reserves the right to amend the TOC Terms and Conditions and Fees at any time. The new, amended TOC Terms and Conditions will enter into force when it is published on the Website. In the event of a substantial change in the content of the TOC Terms and Conditions, Tesco will notify the Member by e-mail of the entry into force of the amended TOC Terms and Conditions.
Issues that are not or not sufficiently regulated in these GTC are governed by the Civil Code and the legislation applicable for consumer-to-business contracts.
14. Miscellaneous
The rights and obligations not regulated by TOC Terms and Conditions are subject to the general terms and conditions of the Tesco from Home Service, which shall apply with the necessary modifications and the relevant provisions of legal regulations in force and effect in the territory of Hungary. All disputes arising from this Membership, if the parties fail to reach an amicable settlement, will be resolved by the competent courts of Hungary.
The TOC GTC are governed by the laws of Hungary.
Related provisions can be found in the corresponding section of Tesco Privacy Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/.
If there is a difference between the Hungarian and English versions of the GTC or the contents of the Interfaces, the Hungarian version shall prevail.
If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the Terms and Conditions, which will continue to remain in full force and effect.
If, in the event of single or repeated breaches of the Terms and Conditions, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.
Tesco is a member of the Hungarian Trade Association (“OKSZ”) and as such recognizes the OKSZ Code of Business Ethics as binding on itself. The Code of Ethics is available at the following link: http://oksz.hu/kereskedelmi-etikai-kodex
Tesco reserves its rights to terminate the Tesco Online Club without given reason. If Tesco completely terminates Tesco Online Club, the Member is entitled to a refund of an aliquot part of the paid Membership Fee, taking into account the number of months of provided Membership.
15. Tesco Contacts
Tesco customer service is available via:
- phone: 06 80 222 333
- email: Tesco_hu@Tesco.com
- mail: TESCO-GLOBAL Zrt. 1138 Budapest, Váci út 187.
Please find contact details at https://tesco.hu/kapcsolat webpage.
These TOC Terms and Conditions shall enter into force on 2023.08.16.