05-05-2022
The Same Day Delivery option is now available in almost all delivery areas (except in Békéscsaba, Szolnok and Zalaegerszeg).
Dear Customers,
our new Tesco From Home General Terms and Conditions (GTC) will be valid from 5th May, 2022 across the country in all delivery areas. Please find the new GTC in the drop-down menu below.
- Service
- Change of Terms and Conditions, Entry into Force and Adoption by the Customer
- Registration and its Modification, Suspension, Cancellation, Automatic Confirmation by Tesco
- Security
- Clubcard
- Intellectual Property Rights Protection, Use of the Website
- Service Availability
- Personal Data Protection
- Price, quantitative differences and other costs
- Compilation of the Shopping, Availability of Products, Substitution
- Conclusion of the Sale and Purchase and of the Service Contract
- Delivery and Receipt
- Payment
- Refusal to Accept the Shopping, Withdrawal from the Contract, Return of the Products
- Deposit Refundable Packaging
- Complaints, complaint handling, supply warranty, product warranty, warranty
- Miscellaneous
- Tesco Contacts
- Appendix 1. Withdrawal Statement
- Appendix 2. Information relating to statutory warranty, product warranty and guarantee
1. Service
At the Interfaces Tesco describes the products Customer can select during the compilation of the Shopping. Information, introductions or descriptions relating to certain products are listed on the product information page. It is to be clearly stated that the range of products displayed on the Interfaces is purely for information. After proper registration and logging in, the Customer may compile his/her Shopping based on the products available in the shopfloor of the Serving Store. With regard to the delivery of the Shopping, the Customer can choose between two acceptance methods: Home delivery or Click&Collect at the Pick-up Point. After compiling the Shopping and sending it to Tesco, Tesco will prepare the Shopping from the products available in the shopfloor of the Serving Store on the day of delivery and offer it for acceptance on the selected day and time slot according to the acceptance method chosen by the Customer. After reviewing the products and becoming aware of the price valid at the time of receipt, the Customer decides whether to accept the products or a part of them. If Customer decides not to accept the products or a part of them, he/she may refuse to accept them without giving reasons. The sale and purchase contract between Tesco and the Customer is concluded upon receipt of the Shopping in respect of the products which the Customer accepts after the offer to buy.
2. Change of Terms and Conditions, Entry into Force and Adoption by the Customer
With regard to the use of the Service the provisions of these Terms and Conditions shall be applied. Tesco is entitled to change the Terms and Conditions at any time. The new revised Terms and Conditions will take effect when they are published at the Website. The Customer selecting the products within the framework of the Service will accept the amended GTC by submitting another Shopping after the entry into force of the amendment. If substantial changes are made to the GTC, Tesco will notify its Customer by email of the entry into force of the amended GTC. The amended GTC will be accepted by the Customers with the repeated use of the Service.
Issues not regulated or not covered fully by this GTC shall be regulated by the Hungarian laws.
3. Registration and its Modification, Suspension, Cancellation, Automatic Confirmation by Tesco
The Customer is entitled to select products and compile the Shopping only after he has registered. The Customer may request cancellation of his/her registration via any of the contacts available on the https://tesco.hu/kapcsolat/ website. Tesco shall not be liable for any failure to provide the Service or for any damages resulting from the provision of data not in accordance with the above or the failure to notify.
Tesco is entitled to cancel the Customer’s registration (and thus the user account) immediately if it has reason to believe that the Customer is in breach of the GTC. The cancellation of registration shall not affect the provisions of the GTC which by their nature shall remain in effect thereafter.
4. Security
During the registration process, the Customer must create a password for his/her user account. The Customer is obliged to keep this password secret, and he cannot release it to any unauthorized third parties. The Customer is fully responsible for transactions made from his/her account. The Customer shall immediately inform Tesco, if he/she assumes that third persons misuse his/her password or have gained access to it. If the Customer’s such assumption is valid, Tesco will be entitled to block the Customer’s account and at the same time to ask the Customer to change his/her password. Tesco is not responsible for any loss or damage incurred by the Customer as a result of the password being disclosed by the Customer or being misused by either the Customer or a third party.
5. Clubcard
A Customer registered in Tesco Clubcard Loyalty Program is entitled to use his Clubcard number at Interfaces. After the products have been paid, Clubcard points will be credited to the Customer’s Clubcard account based on the price of the accepted product, valid on the moment of receipt according to the applicable Clubcard policy.
6. Intellectual Property Rights Protection, Use of the Website
The Website is owned and operated by Tesco, which is entitled to all rights (including copyright and other rights), on the basis of which it may legally dispose of the Website and its contents (including but not limited to its design, and the databases, illustrations, and prospectuses placed on it, etc.).
The Application is owned and operated by Tesco Plc, which is entitled to all rights on the basis of which it may legally dispose of the Application and its contents (including but not limited to its design, and the databases, illustrations, and prospectuses placed on it, etc.).
For the duration of their visit on the Website or of the usage of the Application, Customers are obliged to observe the laws of Hungary and the provisions of the GTC, and may not impair either Tesco’s or other Customers’ reputation and rights, in addition unauthorized use of the Service itself is prohibited
Tesco reserves the right to remove harmful content from the Interface and to claim full damages.
7. Service Availability
Tesco will do all it can to maintain and continuously improve Service quality. However, as regards the technical aspects of the Service, it is not able to guarantee to the Customer that the Service will be available at all times to a hundred percent degree or will operate without error. In case of technical failure, the Customer may report the error with via any of the contact details on https://tesco.hu/kapcsolat/ website.
Tesco reserves the right to restrict Customers’ access to the Interfaces for as long as it is necessary to carry out repairs and maintenance, as well as to develop the system or introduce new system components.
After proper information sent by email, Tesco may at any time cease to provide the Service – even partially - with that Tesco shall deliver Shopping that have already been submitted to Tesco.
8. Personal Data Protection
Provisions related to data protection and privacy, including information on the processing of Customer personal data and technology used during the usage of the Services (such as cookies) can be found in the Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/
9. Price, quantitative differences and other costs
9.1 Price
The price of the product displayed on the Interfaces and selected by the Customer is generally the price at which Tesco delivers the product to the Customer on the day specified by the Customer. The displayed price and the price to be paid on the day of delivery may differ in the case of a weighed product or a Substitution Product. If the already sent Shopping is modified by the Customer – especially but not the price of all products included in the Shopping may change according to the prices valid on the day of the modification, which may result in the change of the total final amount of the Shopping, i.e. the amount payable by the Customer.
The sale and purchase of the products, as a legal transaction, takes place between the Parties upon receipt of the products, so the Customer is obliged to pay Tesco the price of the products actually accepted as described above. The Customer can gain information on the products to be delivered and on the price thereof from the Electronic Delivery Note sent to him by Tesco on the day of delivery, prior to the delivery, or from the Delivery Note handed over at the time of delivery - before the receipt of the products by the Customer.
The prices are in Hungarian forint and include VAT and deposit fee.
9.2 Quantitative Differences
If the Customer does not select a product by number of pieces, but by weight (such as in case of bulk products), Tesco reserves the right to deliver the same with certain difference due to measurement inaccuracies. Tesco will make every effort to ensure that this difference is as close as possible to the quantity defined by the Customer. If there is a quantity discrepancy, the price of the product may differ from the price indicated when sending the Shopping or when modifying the Shopping.
9.3 Costs
Service Fee
Tesco charges a Service Fee for the delivery of the products. In the event that the Customer eventually does not accept any of the products selected, Tesco will not charge a Service Fee. The Customer is obliged to pay Tesco the Service Fee simultaneously with the purchase price of the products actually received. Tesco may, in its sole discretion, decide not to charge a Service Fee upon certain campaigns or for other reasons. The Customer can find out the exact amount of the Service Fee to be paid during the booking of the delivery time slot on the Interfaces.
Cost of shopping bag
It is possible to request delivery in extra shopping bags in addition to the products that are otherwise mandatory to deliver in a bag, as required, the one-time cost of which is available on the Website.
Minimum basket charge
If the total value of the goods accepted - does not exceed a certain limit determined by Tesco and displayed on the Interfaces a minimum basket charge (available on the Interfaces) will be charged.
10. Compilation of the Shopping, Availability of Products, Substitution
Compilation of the Shopping means selecting products shown on the Interfaces. Compilation of the Shopping does not equal with the ordering of these products, the Customer is not obliged to purchase products selected.
The availability of products shown on the Interfaces may differ from the range of the stores, it rather depends on the availability of products on the shopfloor of the particular Serving Store on the day of delivery, so Tesco does not guarantee continuous availability of all products.
The Service is not a web store, so the selected product is purchased by the Customer only upon receipt. In the event that the product selected by the Customer is not available in the sales area of the Serving Store on the day of delivery, the Customer may decide during the compilation of the Shopping whether he/she wants Tesco to offer a Substitution instead of the selected product. The Customer may indicate this request on the Interfaces when compiling the Shopping for each product separately, but also for the Shopping as a whole.
If Tesco is able to send Substitution(s) instead of the product selected by the Customer, those shall be listed at the very beginning of the Electronic Delivery Note and the Delivery Note, indicating the exact quantity, unit price and price , so that the Customer is able to compare the selected product and the Substitute before making a transactional decision to purchase.
If the Customer does not wish to receive a Substitution, he/she may refuse to accept it without giving reasons. The price of the refused Substitution(s) will be deducted by Tesco from the final amount of the purchase and will not be paid by the Customer.
In order to ensure that the products are available to the highest possible number of Customers, Tesco has the right to impose a ceiling in advance as to how many individual items a Customer can purchase. In this case, the Customer cannot select a higher number or quantity of a product than the upper limit set by Tesco.
In case the Customer is not satisfied with any of the products, then he/she is entitled to refuse the acceptance. In this case Customer will not be obliged to pay for the products he/she refused. The Customer is also entitled to withdraw from the contract within 14 days following the purchase of products upon point XV.II., which means that products delivered can be given back without any specific reason provided within the aforementioned deadline.
11. Conclusion of the Sale and Purchase and of the Service Contract
In accordance with those written in Section I of these GTC, a contract for the purchase of the products is concluded between Tesco and the Customer only if upon delivery by receipt the products recommended by Tesco or a part of them are accepted, taken over by the Customer. Up until then, no single statements and actions by either the Customer or Tesco can be interpreted as an offer or its acceptance.
A contract for the provision of the service is created through the following process:
(I) The Customer submits the Shopping.
(II) Within 48 hours of submitting the Shopping, Tesco will send an automatic confirmation electronically to the e-mail address provided by the Customer, including the name of the selected products, their price valid at the time of compilation and the amount of the Service Fee and additional costs (if any). However, this automatic confirmation does not in any way constitute a sale offer by Tesco, as Tesco will make it to the Customer upon delivery.
(III) On the day of delivery, Tesco will send the Customer an Electronic Delivery Note prior to delivery containing the products offered for acceptance by Tesco on the basis of Shopping compiled by the Customer, including possible Substitution(s), indicating the information on their quantity, weight, unit price and price at the same time.
(IV) Tesco will deliver the products to the delivery address provided by the Customer or to the Pick-up Point selected by the Customer.
(V) Tesco will inform the Customer about the delivered product(s) and the consideration to be paid (including the amount of the Service Fee and other fees, plus tax), during which it will make an offer to purchase them.
(VI) thereafter, the Customer, by receiving the product(s), expresses his/her intention to enter into a sale and purchase contract for the received product(s). The conducted contract is evidenced by a receipt or invoice issued by Tesco.
The Customer expressly accepts and agrees that Tesco will confirm the conclusion of the contract on the received receipt or invoice.
12. Delivery and Receipt
12.1 Home Delivery
When compiling the Shopping the Customer provides the correct delivery address and indicates the time slot when he/she is able to take over the delivery.
The Customer is obliged to ensure that the given delivery address is clearly identifiable and easily and securely accessible. In the event of failure to do so, Tesco shall not be liable for the delivery or non-delivery of the Shopping or for any damages that may be incurred in this connection.
In the case of a multi-occupancy buildings, the Customer may also request, through the Interfaces, that the product be delivered to a certain floor or apartment. In this case, the Delivery Assistant makes all reasonable efforts to deliver the products to the requested location, but the following requirements must be kept:
(a) the Delivery Assistant must have the Customer’s permission to enter, and (b) there must be no obstruction to entry (e.g., closed main gate).In other cases (e.g. office buildings or buildings where access is subject to security controls), Tesco will, as a general rule, undertake delivery to the main entrance.
Tesco shall take all steps to ensure that the products are delivered at the requested time slot, but it cannot be held responsible for any delay or failure in performance which was the result of any facts and/or circumstances that Tesco may not or may influence only with unnecessary expenditures (e.g. traffic obstacles).
Only persons above the age of 18 is entitled to receipt the products. If the Delivery Assistant has doubts about the age of the person receiving the products, and the person does not voluntarily present his identity document to verify his age, the Delivery Assistant will refuse to give him the products. The Delivery Assistant will do the same if the identity document shows that the person in question is under 18 years of age.
If no one receives the products to be delivered at the place and time slot designated by the Customer, the Delivery Assistant is obliged to leave a notice saying that he/she attempted delivery and to indicate that the Customer can contact the Customer Services via phone for the purpose of re-delivery.
12.2 Click&Collect
During the compilation of the Shopping, the Customer determines the time slot and Pick-up Point when and where he/she wishes to receive his/her Purchase in person.
Customer cannot take over the Purchase earlier than the start time of the selected time slot.
For Click&Collect, the Customer must bring the order number received from the confirmation of purchase and a document proving his/her identity.
Only persons above the age of 18 are entitled to accept a delivery at the Pick-up Point. If the Tesco employee handing over the Shopping has doubts about the age of the person receiving the products, and the person does not voluntarily present his identity document to verify his age, the Tesco employee will refuse to give him the products. The Tesco employee will do the same if the identity document shows that the person in question is under 18 years of age.
Tesco shall take all steps to ensure that the Customer may collect the shopping at the requested time and place, but it cannot be held responsible for any delay which was the result of any facts and/or circumstances that Tesco may not or may influence only with unnecessary expenditures.
13. Payment
The Customer may choose to pay the purchase price of the products and other fees in connection with the Service
- in person at the door by bank card; or
- online
Cash payments are not accepted. Tesco does not charge a separate fee relating to the payment instrument.
The Customer may use Visa, MasterCard and Maestro debit cards to pay the purchase price of the products.
To mitigate the risk of unauthorized access to the Customer’s bank card information, the bank card information is encoded.
If the Customer wishes to pay online, card authorization (entering the details of the card) shall be carried out when the Shopping is compilated on the Interfaces. Tesco is entitled to check the data of the bank card to verify that the card is valid.
Following the foregoing, on the day of sending the Shopping by the Customer, the price of the goods, increased by 15%, will be blocked on the Customer’s bank account. The debiting bankcard (the amount what the Customer shall pay) will be made after the handover/takeover of the received and accepted goods by the Customer. As a general rule, financial institutions debit an account using the amount that has already been frozen, so by the latter operation, the freezing is released. It is possible, however, that the financial institution does not debit the Customer’s account using the amount frozen, in which case the freezing continues to exist until the time indicated below despite the debit. Given that Tesco has no control over the change of such financial transactions, Tesco excludes its liability for any damage they may have caused.
If the Customer cancels his/her request according to the provisions of the GTC, or refuses to accept the delivery, the amount frozen as set forth in the preceding paragraph shall be released – depending on the practices of the given financial institution - within 20 working days at the latest.
Before submitting the Shopping, the Customer has to ensure that the payment card is activated for online payments by the issuing bank and verify whether his payment card will expire prior to the day when the selected products are expected to be delivered. If the Customer’s payment card is expired on the day when Tesco delivers the products, Tesco will not hand over the products.
14. Refusal to Accept the Shopping, Withdrawal from the Contract, Return of the Products
15. Deposit Refundable Packaging
The prices of products sold in deposit refundable packaging include the cost of the packaging material (deposit) as well. The cost of the packaging material is always indicated in the invoice. A Customer can return deposit refundable packaging to the designated Tesco stores and he/she will be repaid the deposit. Returnable containers cannot be returned directly to the Delivery Assistant or to the Tesco employee working at the Pick-up Point.
16. Complaints, complaint handling, supply warranty, product warranty, warranty
The Customer may refuse to accept the products that are defective for any reason at the time of delivery/receipt. If a product turns out to have been defective at the time of delivery/receipt only after it is delivered (or the cause of the defect already existed then), the Customer will be entitled to complain in this case too by calling the Customer Services or sending an email or by letter sent to the mailing address of the Customer Services as well as in any Tesco store (Tesco's contact information is provided on the website: https://tesco.hu/kapcsolat/ ).
In addition to this, the Customer may make his/her complaint in writing or in person relating to the conclusion of the sale and purchase contract, the distribution of the products and the behaviour, act or omission of the person being in direct connection to the purchase. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Customer disagrees with the handling of his/her complaint or the complaint cannot be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.
The Customer for the purpose of handling the consumer dispute in an out-of court procedure is entitled to initiate a procedure before the county (Metropolitan) arbitration board of the county / (Metropolitan) Chamber of Commerce and Industry.
The contact information of the arbitration board having jurisdiction over Tesco's place of business:
Arbitration Board of the Chamber of Commerce and Industry of Pest and Érd Counties (Arbitration Board of Pest County) 1055 Budapest, Balassi Bálint u. 25. IV/2. www.pestmegyeibekelteto.hu
If the Customer wishes to contact the arbitration board of his place of residence or stay, the contact details of all arbitration boards can be found here. Availability of the online dispute resolution platform:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Tesco obligation relating to statutory warranty, product warranty and guarantee covered in Appendix 3.
17. Miscellaneous
Information on the products presented on the Interfaces is for preliminary information. The package of the product purchased (received) by the Customer contains all the information characteristic of the product as to its composition and use/consumption, therefore the Customer is required, for the sake of his own and others safety, to read and learn carefully that information. The country of origin in case of the so-called loose (measured) fruit and vegetable products may vary depending on the stock, so the exact country of origin will be indicated on the product's packaging or on a label attached to it.
The GTC regulate the conditions of use of the Service, thus their provisions become an integral part of the sales contract made with the Customer at the time of the conclusion of the contract of sale and purchase. The GTC are governed by the laws of Hungary.
If there is a difference between the Hungarian and English versions of the GTC or the contents of the Interfaces, the Hungarian version shall prevail.
If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the GTC, which will continue to remain in full force and effect.
If, in the event of single or repeated breaches of the GTC, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.
Tesco is a member of the Hungarian Trade Association (“OKSZ”) and as such recognizes the OKSZ Code of Business Ethics as binding on itself. The Code of Ethics is available at the following link: http://oksz.hu/kereskedelmi-etikai-kodex
18. Tesco Contacts
Website address: www.tesco.hu/bevasarlas
Customer Services phone number, mailing address and e-mail address are available at
These General Terms and Conditions shall enter into force on 26th April,2022
19. Appendix 1. Withdrawal Statement
Withdrawal Statement
To be filled and sent to the below referred address to TESCO-GLOBAL Zrt. (Article XV.II. of Tesco from Home GTC) in case of intention to withdraw from the contract
Addressee: Tesco-Global Zrt. 1138 Budapest, Váci út 187 („Online”)
Dear TESCO-GLOBAL Zrt.!
I, the undersigned, declare that I hereby exercise my right of withdrawal according to the laws of Hungary and Article XV.II. of Tesco from Home GTC with respect to the contract for the sale of the following product (s).
Date of conlcuding the contract: ………………………………………… (DD/MM/YY)
The Consumer’s (Your) name: …………………………………………………………………
The Consumer’s (Your) address: …………………………………………………………………
Date of handover: ………………………………………… (DD/MM/YY)
Exact name of the product (s) purchased:
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………
Signature of the consumer (You) (on paper only)
Date: ………………………………………………………………… (city, DD/MM/YY)
20. Appendix 2. Information relating to statutory warranty, product warranty and guarantee
Information relating to statutory warranty, product warranty and guarantee
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Statutory warranty
In what cases can the Customer exercise his warranty rights?
In the event of a lack of conformity, Customer may enforce a warranty claim against Tesco in accordance with the Civil Code and the rules of the Government Decree No 373 of 2021.
What rights do the Customer have based on his warranty claim?
On the basis of warranty rights, the Costumer shall have the option:
- to choose either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of Tesco as compared to the alternative remedy, taking into account the value the service would have had there been no lack of conformity, the significance of the non-performance, and the harm caused to the Customer upon compliance with the warranty right; or
- to ask for a commensurate reduction in the consideration or to withdraw from the contract if
- Tesco refuses to provide repair or replacement or
- Tesco is unable to fulfill repair or replacement obligation under the conditions described in law or
- if repair or replacement no longer serves the Customer’s interest.
- The consumer shall be entitled to either a proportionate reduction of the price or the termination of the sales contract in any of the following cases:
- Tesco has not completed repair or replacement or, where applicable, has not completed repair or replacement in accordance with the provisions<1>, or Tesco has refused to bring the goods into conformity
- a lack of conformity appears despite Tesco having attempted to bring the goods into conformity;
- the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination of the sales contract; or
- Tesco has declared, or it is clear from the circumstances, that Tesco will not bring the goods into conformity within a reasonable time, or without significant inconvenience for the consumer.
In the case of a contract that involve a consumer and a business party for the sale of goods treated as movable property, or for the supply of digital content and digital services, the Customer shall not be permitted to repair the defect himself or have it repaired by others at Tesco’s expense.
Customer is not entitled to withdraw from the contract if the lack of conformity is minor.
Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the Customer, taking account of the nature of the goods and the purpose for which the Customer required the thing.
The Customer shall exercise the right to terminate the sales contract by means of a statement to the seller expressing the decision to terminate the sales contract.
Where the lack of conformity relates to only some of the goods delivered under the sales contract and there is a ground for termination of the sales contract, the consumer may terminate the sales contract only in relation to those goods, and in relation to any other goods which the consumer acquired together with the non-conforming goods if the consumer cannot reasonably be expected to accept to keep only the conforming goods.
Where the consumer terminates a sales contract as a whole or in relation to some of the goods delivered under the sales contract:
- the consumer shall return to Tesco, at Tesco's expense, the goods; and
- Tesco shall reimburse to the Customer the price paid for the goods upon receipt of the goods or of evidence provided by the Customer of having sent back the goods.
Customer shall be entitled to switch from the warranty right he has selected to another. The cost of switch-over shall be covered by Customer unless it was made necessary by Tesco’s conduct or for other reasons.
What is the deadline for claiming for warranty?
The Customer shall be required to inform Tesco of any lack of conformity without delay. If notification of the lack of conformity is made within two months of the time it is detected, it shall be deemed to have been made in good time. Customer’s right to warranty shall lapse after two years from the delivery date.
Against whom can Customer assert his warranty claim?
Customer can assert his warranty claim against Tesco?
What other conditions shall be fulfilled to enforce a warranty claim?
Within 1 year from the date of delivery, there are no conditions other than the notification of the lack of conformity to enforce Customer’s warranty claim if Customer proves that the product or service was provided by Tesco. However, after 1 year from the date of delivery, the Customer is obliged to prove that the lack of conformity he / she recognized has already existed at the time of delivery.
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Product warranty
Under what circumstances may the User enforce his/her product warranty right?
The User, in case of (product) defect of movables may at his/her own discretion is entitled to enforce the right described in Section 1 or may enforce a product warranty claim.
What rights are you entitled to based on your product warranty claim?
The User in frame of a product warranty claim may only request the repair or replacement of the product in question.
Under what circumstances shall a product be deemed defective?
A product shall be deemed defective if it fails to comply with the quality requirements of the given product applicable at the time the product is distributed or it does not comply with or have the properties described by the manufacturer in the description of the product.
What is the deadline for enforcing a product warranty claim?
The product warranty claim may be enforced within two years from the date the manufacturer distributes the product in question. This right is lost along with the expiry of the here mentioned deadline (statute of limitation).
Against whom may the User enforce the product warranty claim and what other conditions are required?
Product warranty claims may only be enforced against the manufacturer and or the distributor of the movable (product) in question. When enforcing a product warranty claim the burden to prove that the product is defective is on the consumer.
Under what circumstances is the manufacturer (distributor) released from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
- id did not manufacture the product in course of the performance of its business activity or
- the defect was not detectable based on the scientific and technical knowledge at the time of the product in question was distributed or
- the defect of the product is a result of a law or a mandatory regulatory requirement.
The manufacturer (distributor) must only prove one of the above reasons not to be liable under product warranty obligation.
Please note that a statutory warranty and a product warranty claim arising from the same defect may not be enforced simultaneously and concurrently at the same time. If the product warranty claim is successfully enforced then the statutory warranty claim relating to the replaced or repaired part may be enforced against the manufacturer.
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Guarantee
In what cases can the Customer exercise his guarantee rights?
In case of lack of conformity, according to the Government Decree No 151 of 2003, Tesco is obliged to provide a guarantee for the following products:
- Household appliances with a purchase price from HUF 10,000, such as in particular refrigerators, freezers, combined refrigerators, electric stoves, washing machines, spin dryers and any combination thereof, dishwashers, irons, water heaters, heaters, air-conditioners and other air condition regulators, vacuum cleaners, steam cleaning machine, carpet cleaning machine, floor scrubbing and polishing machine, sewing machine, knitting machine, electric boiler, pump;
- Electric kitchen appliances with a purchase price from HUF 10,000, such as in particular microwave oven, breadmaker, toaster, coffee maker, coffee machine, kettle, food processor, electric fryer, electric oven , electric frying pan, electric popcorn maker, electric contact grill, skewer, mini cooker, rice cooker, pasta cooker, egg cooker, food steamer, air-mixed cooker, fruit dryer;
- Gas appliances with a purchase price from HUF 10,000, such as, in particular, stove, convector, gas boiler, gas water-heater, gas grill, gas stove, gas oven, gas scorch, gas lamp;
- Motorized garden machines and non-motorized gardening tools with a purchase price from HUF 10,000, such as in particular hoeing machines, lawn mowers, scythe, sliding mowers;
- Power tools with a purchase price from HUF 10,000, in particular chain saws, drills, rock-drills, corner grinders, circular saws, planers;
- Medical aids and devices - with at least one year serviceability - and sunglasses with a purchase price from HUF 10,000;
- Health-preserving products and devices with a purchase price from HUF 10,000, such as electric massagers, magnetic products and phototherapy devices;
- Vehicles with a purchase price from HUF 10,000, such as bicycles, electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, motor homes, caravans, trailer caravans and trailers;
- Motor vessels with a purchase price from HUF 10,000;
- Childcare products with a purchase price from HUF 10,000, such as, in particular, a changing table or washbasin stand, a pram, a highchair and table-mounted chair, a child safety seat;
- Child monitoring equipment with a purchase price from HUF 10,000, such as breathing monitors, heart-sounds monitors and baby monitors;
- Children's swings, slides and children's toys for similar activities both indoor and outdoor use at home with a purchase price from HUF 10,000;
- Lighting technology products with a purchase price from HUF 10,000, such as luminaires and light sources;
- Security alarm and signaling equipment with a purchase price from HUF 10,000;
- Electronic communication terminal equipment with a purchase price from HUF 10,000, such as telephones, mobile telephones, facsimiles and multi-function devices;
- Telecommunication equipment with a purchase price from HUF 10,000, including in particular answering machines, hands-free equipment, satellite receivers and AM Micro antenna systems and their components, television, projector, VCR, radio, car radio, radio alarm clock, satellite locator, turntable, tape and cassette recorder , CD recorder and player, DVD recorder and player, game console, Blu-ray player and recorder, desktop media player, custom sound system, mixing desk, amplifier, speaker, loudspeaker, microphone and earphones, head-set;
- Information technology equipment with a purchase price from HUF 10,000, in particular a desktop computer, laptop, note-book, tablet, PDA, monitor, printer, scanner, camera, film and sound recording camera, video camera and camcorder, dictaphone, photo printer, film and slide scanner, MP3 and MP4 player, portable media player, flash drive, memory card, battery charger, calculator, pocket calculator;
- Office equipment with a purchase price from HUF 10,000, such as shredders, photocopiers and laminators;
- Overhead projectors and film technology equipment with a purchase price from HUF 10,000, in particular film and overhead projectors, film enlargers, film development and film processing equipment;
- Optical devices with a purchase price from HUF 10,000, such as spyglasses, binoculars, microscopes and telescopes;
- Musical instruments with a purchase price from HUF 10,000;
- Watches and jewelery with a purchase price from HUF 10,000;
- Indoor and outdoor furniture and reclining mattresses with a purchase price from HUF 10,000;
- Measuring instruments, generators, power supplies with a purchase price from HUF 10,000;
- Firearms with a purchase price from HUF 10,000;
- Sports equipment and other equipment related to hunting and fishing with a purchase price from HUF 10,000,
- Electric beauty-care appliances with a purchase price from HUF 10,000, such as, in particular, hair dryers, hair stylers, hair clippers, epilators and electric shavers;
- Fur clothing products made of noble or semi-precious furskins with a purchase price from HUF 50,000;
- Doors and windows with a purchase price from HUF 10,000, in particular windows, exterior and interior doors, garage doors;
- Shading equipment with a purchase price from HUF 10,000, such as, in particular, manual or motorized shutters, blinds, awnings, strip curtains;
- Door phone and camera surveillance system with a purchase price from HUF 10,000;
- Operation and control of garage doors and other gates with a purchase price from HUF 10,000;
- Shower cabin, bathtub, faucet with a purchase price from HUF 10,000;
- Solar collectors and solar panels with a purchase price from HUF 10,000;
- Toy hoverboard, toy electric scooter, toy drone with a purchase price from HUF 10,000;
- Drones classified as open in a separate legal act with a purchase price from HUF 10,000;
- Accessories and components for products belonging to the product groups listed above with a purchase price from HUF 10,000.
What are your guarantee rights and within what period are they exercisable?
On the basis of guarantee Customers have the same rights as on the basis of warranty (Section 1. What are your rights on the basis of warranty?), However, an important difference is that throughout the guarantee period, Tesco is obliged to prove that the lack of conformity occurred after the delivery date of the product.
The period of the guarantee varies depending on the purchase price of the product, as follows:
- one year for products with a purchase price from HUF 10,000 up to HUF 100,000,
- two years for products with a purchase price from HUF 100,001 up to HUF 250,000,
- three years for products with a purchase price from HUF 250,001.
Failure to comply with these deadlines will result in disqualification, however, in the event of repair of the product, the guarantee period will be extended from the date of delivery for repair with the period during which the Customer was unable to use the product.
The guarantee period begins on the date of delivery of the product to the Customer or, if the product were installed by Tesco or its representative, on the date of installation. Should the Customer put the product into operation more than six months after the delivery date, the initial date of the guarantee period is the delivery date of the product. If the Customer claims a replacement within three working days after the purchase (installation) due to a failure of the product, Tesco may not reject this claim referring that it results in disproportionate expenses on the part of Tesco as compared to the alternative remedy, and is obliged to replace the product, provided that the defect obstructs proper use.
Guarantee does not affect the statutory rights of the Customer.
The rights arising from guarantee can be enforced with the guarantee paper (or the receipt proving the purchase), which cannot be made conditional on the return of the opened packaging of the product by the Customer.
The Customer may also enforce her claim for repair directly at any Tesco store or at the repair service indicated on the guarantee paper.
If, during the first repair of the product, it is established that the product cannot be repaired, Tesco is obliged to replace the product within eight days or, if this is not possible, to refund the purchase price indicated on the receipt.
Should another failure occur after being repaired three times already - unless otherwise provided by the Customer, and if, in accordance with the Act V of 2013 on the Civil Code 6: 159. § (2) b), the Customer does not request a commensurate reduction in the consideration, Tesco is obliged to replace the product within eight days or, if this is not possible, to refund the purchase price.
If the product will not be repaired until the thirtieth day after the repair request were filed to Tesco, Tesco is obliged to either replace the product or, if the replacement is not possible, refund the purchase price indicated on the receipt, unless otherwise provided by the Customer, not later than eight days after the thirty days period elapsed without success.
In the course of repair only new parts shall be installed in the product.
Apart from vehicles, products with a fixed connection or heavier than 10 kg or which cannot be transported as a hand luggage on public transport vehicles, must be repaired at the place of operation. If repair cannot be carried out at the place of operation, Tesco will take care of the removal and installation as well as the transport and return of the product.
When will Tesco be released from its guarantee obligation?
Tesco will only be released from its guarantee obligation, if it proves that the cause of the defect occurred after the delivery of the product.
Please be advised that due to the same defect, the warranty claim and guarantee claim, or the product warranty claim and guarantee claim cannot be enforced simultaneously, else the rights arising from the guarantee apply regardless of the rights specified in clauses 1 and 2.
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Repairs or replacements shall be carried out free of charge; within a reasonable period of time from the moment the seller has been informed by the consumer about the lack of conformity; and without any significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required the goods. Where a repair requires the removal of goods that had been installed in a manner consistent with their nature and purpose before the lack of conformity became apparent, or where such goods are to be replaced, the obligation to repair or replace the goods shall include the removal of the non-conforming goods, and the installation of replacement goods or repaired goods, or bearing the costs of that removal and installation.