General terms and conditions

At the Interfaces Tesco describes the products Customer can select during the compilation of the Shopping. Information, introductions or descriptions relating to certain products are listed on the product information page. It is to be clearly stated that the range of products displayed on the Interfaces is purely for information. After proper registration and logging in, the Customer may compile his/her Shopping based on the products available in the shopfloor of ​​the Serving Store. With regard to the delivery of the Shopping, the Customer can choose between two acceptance methods: Home delivery or Click&Collect at the Pick-up Point. After compiling the Shopping and sending it to Tesco, Tesco will prepare the Shopping from the products available in the shopfloor of ​​the Serving Store on the day of delivery and offer it for acceptance on the selected day and time slot according to the acceptance method chosen by the Customer. After reviewing the products and becoming aware of the price valid at the time of receipt, the Customer decides whether to accept the products or a part of them. If Customer decides not to accept the products or a part of them, he/she may refuse to accept them without giving reasons. The sale and purchase contract between Tesco and the Customer is concluded upon receipt of the Shopping in respect of the products which the Customer accepts after the offer to buy.

With regard to the use of the Service the provisions of these Terms and Conditions shall be applied. Tesco is entitled to change the Terms and Conditions at any time. The new revised Terms and Conditions will take effect when they are published at the Website. The Customer selecting the products within the framework of the Service will accept the amended GTC by submitting another Shopping after the entry into force of the amendment. If substantial changes are made to the GTC, Tesco will notify its Customer by email of the entry into force of the amended GTC. The amended GTC will be accepted by the Customers with the repeated use of the Service.

Issues not regulated or not covered fully by this GTC shall be regulated by the Hungarian laws.

The Customer is entitled to select products and compile the Shopping only after he has registered. The Customer may request cancellation of his/her registration via any of the contacts available on the https://tesco.hu/kapcsolat/ website. Tesco shall not be liable for any failure to provide the Service or for any damages resulting from the provision of data not in accordance with the above or the failure to notify.

Tesco is entitled to cancel the Customer’s registration (and thus the user account) immediately if it has reason to believe that the Customer is in breach of the GTC. The cancellation of registration shall not affect the provisions of the GTC which by their nature shall remain in effect thereafter.

During the registration process, the Customer must create a password for his/her user account. The Customer is obliged to keep this password secret, and he cannot release it to any unauthorized third parties. The Customer is fully responsible for transactions made from his/her account. The Customer shall immediately inform Tesco, if he/she assumes that third persons misuse his/her password or have gained access to it. If the Customer’s such assumption is valid, Tesco will be entitled to block the Customer’s account and at the same time to ask the Customer to change his/her password. Tesco is not responsible for any loss or damage incurred by the Customer as a result of the password being disclosed by the Customer or being misused by either the Customer or a third party.

A Customer registered in Tesco Clubcard Loyalty Program is entitled to use his Clubcard number at Interfaces. After the products have been paid, Clubcard points will be credited to the Customer’s Clubcard account based on the price of the accepted product, valid on the moment of receipt according to the applicable Clubcard policy.

The Website is owned and operated by Tesco, which is entitled to all rights (including copyright and other rights), on the basis of which it may legally dispose of the Website and its contents (including but not limited to its design, and the databases, illustrations, and prospectuses placed on it, etc.).

The Application is owned and operated by Tesco Plc, which is entitled to all rights on the basis of which it may legally dispose of the Application and its contents (including but not limited to its design, and the databases, illustrations, and prospectuses placed on it, etc.).

For the duration of their visit on the Website or of the usage of the Application, Customers are obliged to observe the laws of Hungary and the provisions of the GTC, and may not impair either Tesco’s or other Customers’ reputation and rights, in addition unauthorized use of the Service itself is prohibited

Tesco reserves the right to remove harmful content from the Interface and to claim full damages.

Tesco will do all it can to maintain and continuously improve Service quality. However, as regards the technical aspects of the Service, it is not able to guarantee to the Customer that the Service will be available at all times to a hundred percent degree or will operate without error. In case of technical failure, the Customer may report the error with  via any of the contact details on https://tesco.hu/kapcsolat/ website.

Tesco reserves the right to restrict Customers’ access to the Interfaces for as long as it is necessary to carry out repairs and maintenance, as well as to develop the system or introduce new system components.

After proper information sent by email, Tesco may at any time cease to provide the Service – even partially - with that Tesco shall deliver Shopping that have already been submitted to Tesco.

Provisions related to data protection and privacy, including information on the processing of Customer personal data and technology used during the usage of the Services (such as cookies) can be found in the Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/

Compilation of the Shopping means selecting products shown on the Interfaces. Compilation of the Shopping does not equal with the ordering of these products, the Customer is not obliged to purchase products selected.

The availability of products shown on the Interfaces may differ from the range of the stores, it rather depends on the availability of products on the shopfloor of the particular Serving Store on the day of delivery, so Tesco does not guarantee continuous availability of all products.

The Service is not a web store, so the selected product is purchased by the Customer only upon receipt. In the event that the product selected by the Customer is not available in the sales area of ​​the Serving Store on the day of delivery, the Customer may decide during the compilation of the Shopping whether he/she wants Tesco to offer a Substitution instead of the selected product. The Customer may indicate this request on the Interfaces when compiling the Shopping for each product separately, but also for the Shopping as a whole.

If Tesco is able to send Substitution(s) instead of the product selected by the Customer, those  shall be listed at the very beginning of the Electronic Delivery Note and the Delivery Note, indicating the exact quantity, unit price and price , so that the Customer is able to compare the selected product and the Substitute before making a transactional decision to purchase.

If the Customer does not wish to receive a Substitution, he/she may refuse to accept it without giving reasons. The price of the refused Substitution(s) will be deducted by Tesco from the final amount of the purchase and will not be paid by the Customer.

In order to ensure that the products are available to the highest possible number of Customers, Tesco has the right to impose a ceiling in advance as to how many individual items a Customer can purchase. In this case, the Customer cannot select a higher number or quantity of a product than the upper limit set by Tesco.

In case the Customer is not satisfied with any of the products, then he/she is entitled to refuse the acceptance. In this case Customer will not be obliged to pay for the products he/she refused. The Customer is also entitled to withdraw from the contract within 14 days following the purchase of products upon point XV.II., which means that products delivered can be given back without any specific reason provided within the aforementioned deadline.

In accordance with those written in Section I of these GTC, a contract for the purchase of the products is concluded between Tesco and the Customer only if upon delivery by receipt the products recommended by Tesco or a part of them are accepted, taken over by the Customer. Up until then, no single statements and actions by either the Customer or Tesco can be interpreted as an offer or its acceptance.

A contract for the provision of the service is created through the following process:

(I) The Customer submits the Shopping.

(II) Within 48 hours of submitting the Shopping, Tesco will send an automatic confirmation electronically to the e-mail address provided by the Customer, including the name of the selected products, their price valid at the time of compilation and the amount of the Service Fee and additional costs (if any). However, this automatic confirmation does not in any way constitute a sale offer by Tesco, as Tesco will make it to the Customer upon delivery.

(III) On the day of delivery, Tesco will send the Customer an Electronic Delivery Note prior to delivery containing the products offered for acceptance by Tesco on the basis of Shopping compiled by the Customer, including possible Substitution(s), indicating the information on their quantity, weight, unit price and price at the same time.

(IV) Tesco will deliver the products to the delivery address provided by the Customer or to the Pick-up Point selected by the Customer.

(V) Tesco will inform the Customer about the delivered product(s) and the consideration to be paid (including the amount of the Service Fee and other fees, plus tax), during which it will make an offer to purchase them.

(VI) thereafter, the Customer, by receiving the product(s), expresses his/her intention to enter into a sale and purchase contract for the received product(s). The conducted contract is evidenced by a receipt or invoice issued by Tesco.

The Customer expressly accepts and agrees that Tesco will confirm the conclusion of the contract on the received receipt or invoice.

The Customer may choose to pay the purchase price of the products and other fees in connection with the Service

• in person at the door by bank card; or
• online

Cash payments are not accepted. Tesco does not charge a separate fee relating to the payment instrument.

The Customer may use Visa, MasterCard and Maestro debit cards to pay the purchase price of the products.

To mitigate the risk of unauthorized access to the Customer’s bank card information, the bank card information is encoded.

If the Customer wishes to pay online, card authorization (entering the details of the card) shall be carried out when the Shopping is compilated on the Interfaces. Tesco is entitled to check the data of the bank card to verify that the card is valid.

Following the foregoing, on the day of sending the Shopping by the Customer, the price of the goods, increased by 15%, will be blocked on the Customer’s bank account.  The debiting bankcard (the amount what the Customer shall pay) will be made after the handover/takeover of the received and accepted goods by the Customer.  As a general rule, financial institutions debit an account using the amount that has already been frozen, so by the latter operation, the freezing is released. It is possible, however, that the financial institution does not debit the Customer’s account using the amount frozen, in which case the freezing continues to exist until the time indicated below despite the debit. Given that Tesco has no control over the change of such financial transactions, Tesco excludes its liability for any damage they may have caused.

If the Customer cancels his/her request according to the provisions of the GTC, or refuses to accept the delivery, the amount frozen as set forth in the preceding paragraph shall be released – depending on the practices of the given financial institution - within 20 working days at the latest.

Before submitting the Shopping, the Customer has to ensure that the payment card is activated for online payments by the issuing bank and verify whether his payment card will expire prior to the day when the selected products are expected to be delivered. If the Customer’s payment card is expired on the day when Tesco delivers the products, Tesco will not hand over the products.

The prices of products sold in deposit refundable packaging include the cost of the packaging material (deposit) as well. The cost of the packaging material is always indicated in the invoice. A Customer can return deposit refundable packaging to the designated Tesco stores and he/she will be repaid the deposit. Returnable containers cannot be returned directly to the Delivery Assistant or to the Tesco employee working at the Pick-up Point.

The Customer may refuse to accept the products that are defective for any reason at the time of delivery/receipt. If a product turns out to have been defective at the time of delivery/receipt only after it is delivered (or the cause of the defect already existed then), the Customer will be entitled to complain in this case too by calling the Customer Services or sending an email or by letter sent to the mailing address of the Customer Services as well as in any Tesco store (Tesco's contact information is provided on the website: https://tesco.hu/kapcsolat/ ).

In addition to this, the Customer may make his/her complaint in writing or in person relating to the conclusion of the sale and purchase contract, the distribution of the products and the behaviour, act or omission of the person being in direct connection to the purchase. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Customer disagrees with the handling of his/her complaint or the complaint cannot be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.

The Customer for the purpose of handling the consumer dispute in an out-of court procedure is entitled to initiate a procedure before the county (Metropolitan) arbitration board of the county / (Metropolitan) Chamber of Commerce and Industry.

The contact information of the arbitration board having jurisdiction over Tesco's place of business:

Arbitration Board of the Chamber of Commerce and Industry of Pest and Érd Counties (Arbitration Board of Pest County) 1055 Budapest, Balassi Bálint u. 25. IV/2. www.pestmegyeibekelteto.hu

If the Customer wishes to contact the arbitration board of his place of residence or stay, the contact details of all arbitration boards can be found here. Availability of the online dispute resolution platform:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Tesco obligation relating to statutory warranty, product warranty and guarantee covered in Appendix 3.

Information on the products presented on the Interfaces is for preliminary information. The package of the product purchased (received) by the Customer contains all the information characteristic of the product as to its composition and use/consumption, therefore the Customer is required, for the sake of his own and others safety, to read and learn carefully that information. The country of origin in case of the so-called loose (measured) fruit and vegetable products may vary depending on the stock, so the exact country of origin will be indicated on the product's packaging or on a label attached to it.

The GTC regulate the conditions of use of the Service, thus their provisions become an integral part of the sales contract made with the Customer at the time of the conclusion of the contract of sale and purchase. The GTC are governed by the laws of Hungary.

If there is a difference between the Hungarian and English versions of the GTC or the contents of the Interfaces, the Hungarian version shall prevail.

If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the GTC, which will continue to remain in full force and effect.

If, in the event of single or repeated breaches of the GTC, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.

Tesco is a member of the Hungarian Trade Association (“OKSZ”) and as such recognizes the OKSZ Code of Business Ethics as binding on itself. The Code of Ethics is available at the following link: http://oksz.hu/kereskedelmi-etikai-kodex

Website address: www.tesco.hu/bevasarlas

Customer Services phone number, mailing address and e-mail address are available at

 

These General Terms and Conditions shall enter into force on 26^th April,2022

Withdrawal Statement

To be filled and sent to the below referred address to TESCO-GLOBAL Zrt. (Article XV.II. of Tesco from Home GTC) in case of intention to withdraw from the contract

 

Addressee:                               Tesco-Global Zrt. 1138 Budapest, Váci út 187 („Online”)

 

Dear TESCO-GLOBAL Zrt.!

 

I, the undersigned, declare that I hereby exercise my right of withdrawal according to the laws of Hungary and Article XV.II. of Tesco from Home GTC with respect to the contract for the sale of the following product (s).

 

Date of conlcuding the contract:       ………………………………………… (DD/MM/YY)

The Consumer’s (Your) name:             …………………………………………………………………

The Consumer’s (Your) address:        …………………………………………………………………

Date of handover:                                                      ………………………………………… (DD/MM/YY)

Exact name of the product (s) purchased:

…………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………

 

 

…………………………………………………………………

Signature of the consumer (You) (on paper only)

 

 

Date: ………………………………………………………………… (city, DD/MM/YY)

Information relating to statutory warranty, product warranty and guarantee

1. Statutory warranty

In what cases can the Customer exercise his warranty rights?

In the event of a lack of conformity, Customer may enforce a warranty claim against Tesco in accordance with the Civil Code and the rules of the Government Decree No 373 of 2021.

What rights do the Customer have based on his warranty claim?

On the basis of warranty rights, the Costumer shall have the option:

• to choose either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of Tesco as compared to the alternative remedy, taking into account the value the service would have had there been no lack of conformity, the significance of the non-performance, and the harm caused to the Customer upon compliance with the warranty right; or

 

• to ask for a commensurate reduction in the consideration or to withdraw from the contract if
• Tesco refuses to provide repair or replacement or
• Tesco is unable to fulfill repair or replacement obligation under the conditions described in law or
• if repair or replacement no longer serves the Customer’s interest.
• The consumer shall be entitled to either a proportionate reduction of the price or the termination of the sales contract in any of the following cases:
• Tesco has not completed repair or replacement or, where applicable, has not completed repair or replacement in accordance with the provisions<1>, or Tesco has refused to bring the goods into conformity
• a lack of conformity appears despite Tesco having attempted to bring the goods into conformity;
• the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination of the sales contract; or
• Tesco has declared, or it is clear from the circumstances, that Tesco will not bring the goods into conformity within a reasonable time, or without significant inconvenience for the consumer.

 

In the case of a contract that involve a consumer and a business party for the sale of goods treated as movable property, or for the supply of digital content and digital services, the Customer shall not be permitted to repair the defect himself or have it repaired by others at Tesco’s expense.

Customer is not entitled to withdraw from the contract if the lack of conformity is minor.

Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the Customer, taking account of the nature of the goods and the purpose for which the Customer required the thing.

The Customer shall exercise the right to terminate the sales contract by means of a statement to the seller expressing the decision to terminate the sales contract.

 

Where the lack of conformity relates to only some of the goods delivered under the sales contract and there is a ground for termination of the sales contract, the consumer may terminate the sales contract only in relation to those goods, and in relation to any other goods which the consumer acquired together with the non-conforming goods if the consumer cannot reasonably be expected to accept to keep only the conforming goods.

 

Where the consumer terminates a sales contract as a whole or in relation to some of the goods delivered under the sales contract:

• the consumer shall return to Tesco, at Tesco's expense, the goods; and
• Tesco shall reimburse to the Customer the price paid for the goods upon receipt of the goods or of evidence provided by the Customer of having sent back the goods.

 

Customer shall be entitled to switch from the warranty right he has selected to another. The cost of switch-over shall be covered by Customer unless it was made necessary by Tesco’s conduct or for other reasons.

What is the deadline for claiming for warranty?

The Customer shall be required to inform Tesco of any lack of conformity without delay. If notification of the lack of conformity is made within two months of the time it is detected, it shall be deemed to have been made in good time. Customer’s right to warranty shall lapse after two years from the delivery date.

Against whom can Customer assert his warranty claim?

Customer can assert his warranty claim against Tesco?

What other conditions shall be fulfilled to enforce a warranty claim?

Within 1 year from the date of delivery, there are no conditions other than the notification of the lack of conformity to enforce Customer’s warranty claim if Customer proves that the product or service was provided by Tesco. However, after 1 year from the date of delivery, the Customer is obliged to prove that the lack of conformity he / she recognized has already existed at the time of delivery.

2. Product warranty

Under what circumstances may the User enforce his/her product warranty right?

The User, in case of (product) defect of movables may at his/her own discretion is entitled to enforce the right described in Section 1 or may enforce a product warranty claim.

What rights are you entitled to based on your product warranty claim?

The User in frame of a product warranty claim may only request the repair or replacement of the product in question.

Under what circumstances shall a product be deemed defective?

A product shall be deemed defective if it fails to comply with the quality requirements of the given product applicable at the time the product is distributed or it does not comply with or have the properties described by the manufacturer in the description of the product.

What is the deadline for enforcing a product warranty claim?

The product warranty claim may be enforced within two years from the date the manufacturer distributes the product in question. This right is lost along with the expiry of the here mentioned deadline (statute of limitation).

Against whom may the User enforce the product warranty claim and what other conditions are required?

Product warranty claims may only be enforced against the manufacturer and or the distributor of the movable (product) in question. When enforcing a product warranty claim the burden to prove that the product is defective is on the consumer.

Under what circumstances is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

- id did not manufacture the product in course of the performance of its business activity or

- the defect was not detectable based on the scientific and technical knowledge at the time of the product in question was distributed or

- the defect of the product is a result of a law or a mandatory regulatory requirement.

The manufacturer (distributor) must only prove one of the above reasons not to be liable under product warranty obligation.

Please note that a statutory warranty and a product warranty claim arising from the same defect may not be enforced simultaneously and concurrently at the same time. If the product warranty claim is successfully enforced then the statutory warranty claim relating to the replaced or repaired part may be enforced against the manufacturer.

3. Guarantee

In what cases can the Customer exercise his guarantee rights?

In case of lack of conformity, according to the Government Decree No 151 of 2003, Tesco is obliged to provide a guarantee for the following products:

1. Household appliances with a purchase price from HUF 10,000, such as in particular refrigerators, freezers, combined refrigerators, electric stoves, washing machines, spin dryers and any combination thereof, dishwashers, irons, water heaters, heaters, air-conditioners and other air condition regulators, vacuum cleaners, steam cleaning machine, carpet cleaning machine, floor scrubbing and polishing machine, sewing machine, knitting machine, electric boiler, pump;
2. Electric kitchen appliances with a purchase price from HUF 10,000, such as in particular microwave oven, breadmaker, toaster, coffee maker, coffee machine, kettle, food processor, electric fryer, electric oven , electric frying pan, electric popcorn maker, electric contact grill, skewer, mini cooker, rice cooker, pasta cooker, egg cooker, food steamer, air-mixed cooker, fruit dryer;
3. Gas appliances with a purchase price from HUF 10,000, such as, in particular, stove, convector, gas boiler, gas water-heater, gas grill, gas stove, gas oven, gas scorch, gas lamp;
4. Motorized garden machines and non-motorized gardening tools with a purchase price from HUF 10,000, such as in particular hoeing machines, lawn mowers, scythe, sliding mowers;
5. Power tools with a purchase price from HUF 10,000, in particular chain saws, drills, rock-drills, corner grinders, circular saws, planers;
6. Medical aids and devices - with at least one year serviceability - and sunglasses with a purchase price from HUF 10,000;
7. Health-preserving products and devices with a purchase price from HUF 10,000, such as electric massagers, magnetic products and phototherapy devices;
8. Vehicles with a purchase price from HUF 10,000, such as bicycles, electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, motor homes, caravans, trailer caravans and trailers;
9. Motor vessels with a purchase price from HUF 10,000;
10. Childcare products with a purchase price from HUF 10,000, such as, in particular, a changing table or washbasin stand, a pram, a highchair and table-mounted chair, a child safety seat;
11. Child monitoring equipment with a purchase price from HUF 10,000, such as breathing monitors, heart-sounds monitors and baby monitors;
12. Children's swings, slides and children's toys for similar activities both indoor and outdoor use at home with a purchase price from HUF 10,000;
13. Lighting technology products with a purchase price from HUF 10,000, such as luminaires and light sources;
14. Security alarm and signaling equipment with a purchase price from HUF 10,000;
15. Electronic communication terminal equipment with a purchase price from HUF 10,000, such as telephones, mobile telephones, facsimiles and multi-function devices;
16. Telecommunication equipment with a purchase price from HUF 10,000, including in particular answering machines, hands-free equipment, satellite receivers and AM Micro antenna systems and their components, television, projector, VCR, radio, car radio, radio alarm clock, satellite locator, turntable, tape and cassette recorder , CD recorder and player, DVD recorder and player, game console, Blu-ray player and recorder, desktop media player, custom sound system, mixing desk, amplifier, speaker, loudspeaker, microphone and earphones, head-set;
17. Information technology equipment with a purchase price from HUF 10,000, in particular a desktop computer, laptop, note-book, tablet, PDA, monitor, printer, scanner, camera, film and sound recording camera, video camera and camcorder, dictaphone, photo printer, film and slide scanner, MP3 and MP4 player, portable media player, flash drive, memory card, battery charger, calculator, pocket calculator;
18. Office equipment with a purchase price from HUF 10,000, such as shredders, photocopiers and laminators;
19. Overhead projectors and film technology equipment with a purchase price from HUF 10,000, in particular film and overhead projectors, film enlargers, film development and film processing equipment;
20. Optical devices with a purchase price from HUF 10,000, such as spyglasses, binoculars, microscopes and telescopes;
21. Musical instruments with a purchase price from HUF 10,000;
22. Watches and jewelery with a purchase price from HUF 10,000;
23. Indoor and outdoor furniture and reclining mattresses with a purchase price from HUF 10,000;
24. Measuring instruments, generators, power supplies with a purchase price from HUF 10,000;
25. Firearms with a purchase price from HUF 10,000;
26. Sports equipment and other equipment related to hunting and fishing with a purchase price from HUF 10,000,
27. Electric beauty-care appliances with a purchase price from HUF 10,000, such as, in particular, hair dryers, hair stylers, hair clippers, epilators and electric shavers;
28. Fur clothing products made of noble or semi-precious furskins with a purchase price from HUF 50,000;
29. Doors and windows with a purchase price from HUF 10,000, in particular windows, exterior and interior doors, garage doors;
30. Shading equipment with a purchase price from HUF 10,000, such as, in particular, manual or motorized shutters, blinds, awnings, strip curtains;
31. Door phone and camera surveillance system with a purchase price from HUF 10,000;
32. Operation and control of garage doors and other gates with a purchase price from HUF 10,000;
33. Shower cabin, bathtub, faucet with a purchase price from HUF 10,000;
34. Solar collectors and solar panels with a purchase price from HUF 10,000;
35. Toy hoverboard, toy electric scooter, toy drone with a purchase price from HUF 10,000;
36. Drones classified as open in a separate legal act with a purchase price from HUF 10,000;
37. Accessories and components for products belonging to the product groups listed above with a purchase price from HUF 10,000.

What are your guarantee rights and within what period are they exercisable?

On the basis of guarantee Customers have the same rights as on the basis of warranty (Section 1.  What are your rights on the basis of warranty?), However, an important difference is that throughout the guarantee period, Tesco is obliged to prove that the lack of conformity occurred after the delivery date of the product.

The period of the guarantee varies depending on the purchase price of the product, as follows:

• one year for products with a purchase price from HUF 10,000 up to HUF 100,000,
• two years for products with a purchase price from HUF 100,001 up to HUF 250,000,
• three years for products with a purchase price from HUF 250,001.

 

Failure to comply with these deadlines will result in disqualification, however, in the event of repair of the product, the guarantee period will be extended from the date of delivery for repair with the period during which the Customer was unable to use the product.

The guarantee period begins on the date of delivery of the product to the Customer or, if the product were installed by Tesco or its representative, on the date of installation. Should the Customer put the product into operation more than six months after the delivery date, the initial date of the guarantee period is the delivery date of the product. If the Customer claims a replacement within three working days after the purchase (installation) due to a failure of the product, Tesco may not reject this claim referring that it results in disproportionate expenses on the part of Tesco as compared to the alternative remedy, and is obliged to replace the product, provided that the defect obstructs proper use.

Guarantee does not affect the statutory rights of the Customer.

The rights arising from guarantee can be enforced with the guarantee  paper (or the receipt  proving the purchase), which cannot be made conditional on the return of the opened packaging of the product by the Customer.

The Customer may also enforce her claim for repair directly at any Tesco store or at the repair service indicated on the guarantee paper.

If, during the first repair of the product, it is established that the product cannot be repaired, Tesco is obliged to replace the product within eight days or, if this is not possible, to refund the purchase price indicated on the receipt.

Should another failure occur after being repaired three times already - unless otherwise provided by the Customer, and if, in accordance with the Act V of 2013 on the Civil Code 6: 159. § (2) b), the Customer does not request a commensurate reduction in the consideration, Tesco is obliged to replace the product within eight days or, if this is not possible, to refund the purchase price.

If the product will not be repaired until the thirtieth day after the repair request were filed to Tesco, Tesco is obliged to either replace the product or, if the replacement is not possible, refund the purchase price indicated on the receipt, unless otherwise provided by the Customer, not later than eight days after the thirty days period elapsed without success.

In the course of repair only new parts shall be installed in the product.

Apart from vehicles, products with a fixed connection or heavier than 10 kg or which cannot be transported as a hand luggage on public transport vehicles, must be repaired at the place of operation. If repair cannot be carried out at the place of operation, Tesco will take care of the removal and installation as well as the transport and return of the product.

When will Tesco be released from its guarantee obligation?

Tesco will only be released from its guarantee obligation, if it proves that the cause of the defect occurred after the delivery of the product.

Please be advised that due to the same defect, the warranty claim and guarantee claim, or the product warranty claim and guarantee claim cannot be enforced simultaneously, else the rights arising from the guarantee apply regardless of the rights specified in clauses 1 and 2.

 

<1> Repairs or replacements shall be carried out free of charge; within a reasonable period of time from the moment the seller has been informed by the consumer about the lack of conformity; and without any significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required the goods. Where a repair requires the removal of goods that had been installed in a manner consistent with their nature and purpose before the lack of conformity became apparent, or where such goods are to be replaced, the obligation to repair or replace the goods shall include the removal of the non-conforming goods, and the installation of replacement goods or repaired goods, or bearing the costs of that removal and installation.

The Tesco Clubcard Loyalty Program is owned and operated by TESCO-GLOBAL Zártkörűen Működő Részvénytársaság with its registered seat at 2040 Budaörs, Kinizsi út 1-3., Hungary, company registration number: 13-10-040628 registered within the Commercial Register held by the Budapest Környéki Törvényszék (hereinafter as “Tesco”). Tesco Clubcard Loyalty Program (hereinafter as “Clubcard Program” or “Program”) is dedicated to customers of Tesco stores and users of Tesco Online service and it inter alia enables them to collect points on personal account for shopping at Tesco stores in Hungary or via Tesco from Home Online service. In return for the points collected, Tesco from time to time may give the customers various rewards and may also provide additional benefits to the members of the Program. More information about the Clubcard Program is available at Clubcard Program website (https://tesco.hu/clubcard/) and at the customer service desk in each store. The Customer Engagement Center may also provide information about the program (toll free Customer Engagement Center line: +36 80 222 333, contact page: https://tesco.hu/kapcsolat/

All natural persons over the age of 18 with a delivery address in Hungary and who registers to the Program and accepts these Terms and Conditions and Privacy Policy can participate in the Program (hereinafter referred to as the "Member"). Legal entities and entrepreneurs cannot participate. Registration can be done via the Tesco website, the Tesco Clubcard Magyarország application (hereinafter: “Clubcard Application”) or by the help of the Customer Engagement Center line.

One Member may only have one Clubcard account, multiple memberships are prohibited.

After registration, the Member shall create a digital account and receive a digital card (hereinafter as the “Clubcard”). In case of registering online on the Tesco website or via the Clubcard Application, the Clubcard will be provided to the Member digitally and will be accessible via the website or via Clubcard Application. Each Clubcard, has its individual Clubcard number that is assigned to the Member.

The Clubcard is owned by Tesco and it is dedicated for collecting points for purchases. It can be used by the Member only and cannot be traded for financial gain. The Clubcard can only be used for end-user purchases, therefore when a VAT invoice is issued, it cannot be validated in that transaction. Given that Tesco is a retailer and offers goods to final consumers, Tesco reserves the right to deduct any points from the Clubcard Account of the Member that has been received for purchases intended for business purposes. Tesco also reserves the right to suspend or terminate membership in the Clubcard Program of a Member in case there are reasonable doubts that purchases made by the Member are intended for business purposes (in terms of volume of purchases) not for personal consumption. Tesco reserves the right to deduct points from the Clubcard account and to suspend or terminate membership in the Clubcard Program of a Member also if there is a reasonable suspicion of any other fraudulent and unjustified activities aimed at gaining Clubcard points in an unauthorized way or for any other reason Tesco considers as a violation of these Terms and Conditions or breach of the good moral and ethical behaviour as to Tesco’s standard.

Clubcard can only be used at Tesco and at Tesco’s contractual partners. There can be different conditions applied at the contractual partners, for further details please contact the partners.

If you lost your physical Clubcard, please request a new one via your Clubcard account or contact Customer Engagement Center line where you can apply for a new Clubcard and have your points merged with the previous lost one. To apply for the new Clubcard, and to merge it with the lost card, your personal data and the Clubcard number of the previous card are required. The lost card will be deactivated, thus cannot be used.

If you do not know the number of your previous Clubcard, our colleague at the Customer Engagement Center line can help you after data reconciliation. Two cards can only be connected in this way if the lost Clubcard and the newly activated Clubcard is owned by the same person. Tesco reserves the right that if this condition is not met, delete the unauthorized points.

In order to be able to assign the points for the purchase and to use other Clubcard benefits, the Member needs to be correctly registered in the Clubcard Program and needs to use his/her Clubcard registered in his/her Clubcard Account during scanning the products and before payment.  In case of online shopping, the Clubcard prices will be applied automatically if the account contains the Members registered Clubcard number, and points collection will be automatic upon payment.

Points credited using the Clubcard issued for one Clubcard Account will be cumulated on respective Clubcard Account. If the Clubcard is not properly and completely registered in the Clubcard Account, it will not be possible to collect points on this Clubcard and enjoy Clubcard benefits. Tesco reserves the right to cancel unregistered and anonymous Clubcards and at the same time not to provide Clubcard points and access to Clubcard prices.

The minimum purchase amount for which points are assigned is 100 HUF. For every 100 HUF spent, 1 point will be assigned to the Clubcard Account. The value of 1 point is 1 HUF. Tesco reserves the right to determine the maximum purchase amount for which points will be assigned.

 

Tesco reserves the right to change these conversion rates at any time, and each change will be effective on the date of its publication on the webpage: https://tesco.hu/clubcard/.

 

Points are recorded on the Member's Clubcard Account and the total number of points collected by the Member is displayed on the receipt for the purchase made in stores or online, it is also available in the Clubcard Account or Tesco Clubcard Application. Points cannot be transferred to other Members.

 

In the event that points are not assigned to the Clubcard Account after submitting the Clubcard at the checkout, the Member is entitled to file a claim in the same Tesco store at the Customer Service Desk presenting the receipt or other document proving the purchase within 1 calendar day after the purchase. Later complaints will be disregarded. If the customer fails to submit the Clubcard at the checkout, the points cannot be credited later, and the complaint is disregarded. 

 

In case of returning an already purchased product, the points earned for such purchase of this product including any extra points earned as part of a special offer will be automatically deducted.

Points cannot be collected for purchasing catering and gift vouchersfor returnable bottles and containers and mobile phone top up. These products are also excluded from the use of coupons and discount voucher.  Based on the decision of Tesco, there can be other products for which points cannot be collected in the future. Products and services (including invoice payments, international money bank transfers, insurance and travel services) sold as part of Tesco Financial Partner (Tesco Pénzügyi Partner) are excluded from Clubcard points collection, unless any other information is stated as part of the Program or offers relating to these services.

Points collected on the Clubcard Account do not have monetary value until they are converted to vouchers either in the Clubcard Application by the Member or by Tesco at the end of the collection period.

Tesco provides the following benefits for the Members: Clubcard points, Clubcard vouchers, Clubcard coupons and Clubcard prices (hereinafter: “Clubcard Benefits”)

Accumulated points are converted into Clubcard vouchers based on conditions published on our website. Clubcard vouchers are sent to all Members who have collected the minimum required number of points in the relevant collection period, unless the Member has already converted them into Faster vouchers in the Clubcard Application.

The minimum number of collected points required to obtain Clubcard vouchers and the date of the next emission are available at https://tesco.hu/clubcard/ and the Member may also be informed about it via the Customer Engagement Center line. The total value of the Clubcard voucher depends on the number of collected points. Reaching a minimum threshold of points is a condition to automatic transfer into vouchers at the end of the collection period. Vouchers are rounded based on multiples of 100, the remainder is carried over to the next collection period as well as the points of those Members who did not collect the minimum number of points. The value shown on Clubcard vouchers or points cannot be exchanged in cash. Unspent value of Clubcard vouchers until the redemption end date shown on the vouchers will not be refunded.

Members can receive Clubcard coupons and those who have Clubcard Application may receive additional Clubcard coupons in the Clubcard Application. Tesco reserves the right to independently decide on the number of additional coupons addressed to customers during the calendar year, as well as changing the minimum threshold for converting points into vouchers.

Those Members who shop via Tesco from Home online service as well can use Clubcard prices online and collect points on their Clubcard account registered with the same email address. Tesco reserves the right to provide additional ways of spending or redeeming points for Members.

Only the Member who earned the given Clubcard Benefit is duly authorized to be the recipient of it and he/she can use it only in good faith. Rights to Clubcard Benefits and Clubcard Benefits themselves are non-transferable. It is prohibited to use a Clubcard Benefit which does not belong to the given Clubcard Account.

 

If the Member redeems, attempts to redeem, or encourages the redemption of Clubcard Benefit to obtain discounts or rights to which he/she or a third party are not entitled he/she might be committing an unlawful conduct.

 

If Tesco suspects that any Clubcard Benefits are used unlawfully or against its original purpose, Tesco may reject or cancel any Clubcard Benefit concerned, and the Member will have no right to claim against Tesco in respect of any rejection or cancellation made by Tesco as a result of the aforementioned misuses. Tesco reserves the right to take any further action it deems appropriate in such instances. Clubcard Benefits distributed or circulated without the written approval of Tesco in any manner, especially on an Internet website or social media platform, are not valid for use and may be rejected or cancelled immediately.

 

If Clubcard vouchers are showing signs of alteration and/or damage, Tesco reserves the right to reject them.

 

Tesco reserves the right to set the contact preferences of a Member to digital if he/she has a Clubcard Application. In this case the customer will not receive paper statements with Clubcard vouchers and coupons, only digital ones in the Clubcard Application. Tesco does not send paper statements to foreign addresses.

A Member should register his/her Clubcard on the Clubcard Account  - which is accessible via a Tesco website or the Clubcard Application - and obtain access to additional services and functionalities within Clubcard Account, such as tracking points, amending their personal data, viewing transactions made using the Clubcard from the current and from the previous two Clubcard billing periods, having digital access to Clubcard coupons and Clubcard vouchers with the possibility of printing them, having the ability to change the preferences of contact and giving marketing consents. The Member’s e-mail address, name, phone number, address is required for registration to the Clubcard Account.

 

After registration, Members get individual access to their Clubcard Account upon signing in providing an email address and a password. In case the Member has registered to Tesco from Home online service with the same email address, the Member will have access to their Tesco Online account as well.

Tesco may limit or block the functionality of Clubcard Account for a definite or indefinite period in case the Member violates the conditions of use of Clubcard Account stipulated in these Terms and Conditions or in the Clubcard Application or if there is a reasonable suspicion of access to Clubcard Account by unauthorized persons. You may delete the Clubcard Account in the Clubcard Application or via contacting the Customer Engagement Center.  In this case you will lose all your Clubcard Benefits.

If a Clubcard is not properly and completely registered in the Clubcard account, it will not be possible to collect points on this Clubcard and earn Clubcard Benefits. Tesco reserves the right to cancel unregistered and anonymous Clubcards and not to provide Clubcard points and access to Clubcard prices.

Members can download the Clubcard Application free of charge if the minimum technical requirements stated in the app are met. The Clubcard Application is available for download in official Google Play (Android) and App Store (iOS) stores for free. Clubcard Application uses data transfer and therefore using it by the Member may result in charging the fee in accordance with the price list applicable to the operator. Clubcard Application enables access to the services and functionalities of the Clubcard Account, with it the Member may scan the Clubcard, thus use it in an electronic form, as well as use the Clubcard vouchers and Clubcard coupons in an electronic form.

Any claims relating to the crediting of points to the Clubcard must be made within 1 working day following the time of the purchase to which the crediting of points relates. Later complaints regarding the crediting of points will not be taken into account. If the Member does not receive the vouchers to which he/she is entitled after the end of the relevant Clubcard collection period, and does not raise his/her complaint at the Customer Service Center within one month from the expected date of receiving them, his/her right to receive them shall cease. Points for undelivered Clubcard vouchers can be transferred to the next period based on a successful customer complaint. Vouchers can only be redeemed for points if the voucher is valid. If the validity period of the voucher has expired, we are unable to revert it back to Clubcard points.

 

Tesco is not responsible for the failure of delivery of any mail to Members by the courier. All possible complaints, objections or disputes in connection with the Clubcard Program are decided by Tesco with final effect. With objections, complaints and claims regarding the crediting of points for purchases of goods and services from contractual partners, the Member is obliged to contact this partner directly. Tesco is not responsible for the obligations of the partner and any liability of Tesco in connection with the services of the contractual partner is excluded.

The Customer may apply to the conciliation body competent in the place of residence or domicile for the out-of-court settlement of a consumer dispute between the Customer and Tesco relating to the conclusion or performance of the contract. If the Customer does not have a domestic place of residence or domicile, the Customer may initiate proceedings before the conciliation body competent for the place where Tesco has its registered office at the following contact details:

Pest Vármegyei Békéltető Testület
Address: 1055 Budapest, Balassi Bálint utca 25. IV. emelet 2., mailing address: 1364 Budapest, Pf.: 81,website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu

Related provisions can be found in the corresponding section of Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/

Membership can be terminated at any time by the Member by calling or writing to the Customer Engagement Center, or by deleting the Clubcard account in the Clubcard Application. Membership expires in 30 days from the time of receiving the termination request.

The membership is also ceased to exist upon Member’s death or by the date, the Member is legally declared dead. The membership and the rewards associated with this membership are not legally enforceable and cannot be the subject of inheritance proceedings.

Tesco shall be entitled to terminate the Membership and delete Clubcard Benefits from the account with immediate effect if:

 

• the Member has not used his/her Clubcard for 24 months;
• at any time in case of serious reason, in particular, the Member fails to comply with these Terms and Conditions or any other violation of the Clubcard Program;
• if the Member has committed an act contrary to the law or good morals as a result of which Tesco or its employees or any third party suffered or could suffered damage, or other material and/or non-material damage. The assessment of such a serious reason belongs exclusively to Tesco.

 

The moment of cancellation or termination of membership for any reason will invalidate any Clubcard Benefits so far earned, but not used, and Customer cannot for that reason claim any refund or damages from Tesco.

Tesco is entitled to change these Terms and Conditions at any time. The new Terms and Conditions are valid on the day of its publication on the webpage. Tesco reserves the right to terminate the Clubcard Program at any time. Once the new Terms and Conditions become effective, it is considered that the Member agrees with the change of terms when the Clubcard is used during a payment transaction.

 

In all matters not covered by these Terms and Conditions, the provisions of Hungarian law shall apply.

Any disputes arising from participation in the Clubcard Program will be settled amicably, in the absence of a satisfactory agreement, disputes will be subject to resolution by a court competent in accordance with the applicable provisions.

 

 

If there will be any changes in the personal data provided in the registration form, Member must report it via the Customer Engagement Center or edit them in the Clubcard Application or in the Clubcard account. Tesco does not have any responsibility for any issues coming from the absence of reporting personal data changes. Customers have the responsibility to keep Clubcards, and Clubcard Benefits safe. Tesco does not have any responsibility for any issues coming from the absence of these safety measures. If a Tesco employee gives any information that is contradictory to these Terms and Conditions, it is not equivalent to the amendment of it.

 

 

The Terms and Conditions was made both in Hungarian and English language. In case of any inconsistency or discrepancy between the English and Hungarian versions, the Hungarian version shall prevail.

These Terms and Conditions are valid and effective from 15 August 2024.

Application: the Tesco Online Magyarország mobile application.

Customer: the recipient of the Service, a natural person over the age of 18 year, who accepts the general terms and conditions of Tesco from Home.

Confirmation: confirmation sent via the Interface and via email by Tesco justifying the payment of the Membership Fee.

Shopping: products as a whole selected by the Customer on the Interfaces for delivery.

Interfaces: Website and Application together.

Member: Customer with an activated Membership. Legal entities or economic companies without legal personality shall be excluded.

Membership: Tesco Online Club membership.

Membership Contract: Membership service agreement concluded by and between the Customer and Tesco after submitting the Request and the payment of the Membership Fee upon sending the Confirmation. 

Membership Fee: The fee charged by Tesco for the Tesco Online Club Membership.

Membership Plan: A type of the Membership, which has been determined by the duration and/or other characteristic.

Request: the conduct of the Customer when, after choosing the Membership Plan, clicking on the button expressing the intention for joining to submit his/her request for the Membership to Tesco.

Service: Tesco’s Tesco from Home service, which provides Customers with the opportunity to purchase products and available via the Interfaces.

TOC service: Tesco Online Club membership service.

Website: www.tesco.hu/bevasarlas website.

Withdrawal Period: the 14 days’ period counted from the day of activating the Membership.

The Customer may apply for a Membership through the Interface and enjoy the benefits and discounts associated with a Membership for the conditions of the chosen Membership Plan. The preconditions of the Membership are that the Customer:

• has a registration and a Tesco Online user account on the Interface,
• has accepted these TOC GTC and

pays the Membership Fee.

The benefits of the Membership may be activated in the Tesco from Home user account of a Customer. All benefits of a Tesco Online Club Membership are solely related to the Member's user account and email address. The benefits of the Membership are available to the Member after logging into the Tesco Online User Account and are specifically due to the Member when using the Service

The full list of Membership benefits is available here https://bevasarlas.tesco.hu/online-club.

The Customer may apply for a Tesco Online Club Membership after logging in to Tesco Online user account on the Interfaces by selecting the appropriate Membership Plan and clicking on the button expressing the intention for joining, submitting the Request. After submitting the Request customer is directed to a secure internet bank card payment interface, on which the Customer can pay the Membership Fee related to the Membership Plan using his/her bank card details. By sending the bank card details the Customer expressly states that he or she would like to become a Member. Right after the payment is done, Tesco will send the Confirmation. Upon Confirmation of the Request the Tesco Online Club Membership Contract is concluded and Membership will be established, the Membership will be valid. From the moment of conclusion of the Membership Contract, the Tesco Online Club Membership is activated in the Member's Tesco Online user account and the Member becomes entitled to the benefits of the Tesco Online Club Membership.

The Membership will be activated before the expiry of the 14-day period for withdrawing from the Membership Contract. The right to withdraw from the contract within 14 days remains, whereby Tesco will refund the full Membership Fee paid by the Member for the given month if the Membership Contract is withdrawn.

Upon joining Tesco Online Club, the Renewal is activated, and Membership Contract will be renewed for the same period as purchased Membership Plan. Member can switch the Renewal off in his/her Tesco Online Club account till the day before the last day of his/her current Membership Plan. In such case the Membership Plan expires at the end of the stipulated period.

The Customer agrees to use the means of distance communication when concluding the Membership Contract. Expenses used for distant communication in order to submit a Request does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any fee for such data connection.

The Membership Plans and Fee are available here and via the Application.

The Membership Fee depends on the selected Membership Plan.

The Membership Fee is in Hungarian forints and includes VAT.

After payment of the Membership Fee, Tesco will send the Member a receipt or invoice in accordance with the applicable legal provisions to the e-mail address associated with his/her user account.

Tesco Online Club Membership can be paid online via Visa and Master Card payment cards. No other payment method is possible.

The Membership Fee will be deducted on or after the day the Member concludes the Membership Contract and every month until the end of the Membership Contract. Tesco will try and ensure the Member’s Membership Fee is deducted on the same day in each month. The debited amount and frequency depend on the chosen Membership Plan and payment option.

The Membership Fee will also be debited automatically each time the Member’s Membership is renewed until the Member exercises his/her right to cancel Renewal according to Section IX. of these GTC.

The Member’s Membership will be suspended if Tesco is unable to process the payment of the Membership Fee. This can happen for example if a Member’s credit card has expired or there is not enough cover on it. This Membership suspension will continue until Tesco receives the Member’s Membership Fee. If the Member does not update his/her payment card data within 41 days after the original termination date of the Membership Plan, and thus, the Membership Fee cannot be deducted, the Membership will be cancelled. If the payment card details are updated within 41 days after the original termination date of the Membership Plan, the Membership will continue and will be extended for the period corresponding to the period of suspension. During the Membership suspension, the Membership Fee is also suspended, and the Member cannot use the Benefits of Tesco Online Club. Although, once the credit card details are updated and the Member can continue using the TOC Service, he/she is obliged to pay the Membership Fee during the extension. The Membership Plan will automatically renew for the period the Member has originally opted for unless he/she decides otherwise by switching off the Renewal.

Pursuant to the applicable legislation, the Member is entitled to withdraw from the Tesco Online Club Membership Contract within 14 days of the conclusion of the Membership Contract- or within 14 days of the commencement of the relevant Membership Plan without giving reasons. The Member is obliged to inform Tesco of this fact.

Upon such withdrawal, the Member will not be entitled to any benefit of the Membership, given that in such cases the Membership ceases to exist upon notifying Tesco.

To exercise the right of withdrawal, the Member needs to inform Tesco of his/her decision to withdraw with an unequivocal statement made by any means of contact listed in Section XV. For this purpose, the Member may use the sample form of contract withdrawal here or may submit withdrawal request electronically here. The deadline for contract withdrawal is maintained if the Member sends a notice regarding the exercise of the withdrawal before the expiry of the Withdrawal Period. Upon receipt of the withdrawal, i.e. after completing the form, the paid Membership Fee for the affected Membership Plan shall be credited to the Member within 14 days after the date on which Tesco received notification of withdrawal from the Member.

The Membership contract expires at the end of the last day of its duration if not Renewed.

If the Customer’s Tesco Online account is terminated for any reason, such termination will result the termination of the Membership as well. The Member is not entitled neither to full nor to partial refund of the Membership Fee. This does not apply if the Member cancels the Service within the Withdrawal period according to Section VII. of these TOC GTC and in the event of cancellation of the Service in the event of a change in these TOC GTC pursuant to Section XIII. of these TOC GTC.

Cancellation of the automatic Membership Plan Renewal.

To stop automatic Membership Plan Renewal the Customer must notify Tesco by visiting the My Membership Plan page or by means of contacts listed in Section XV. If the automatic Membership Plan Renewal is cancelled, the Membership Contract ceases at the end of the current Membership Plan. The Member is therefore not entitled to a refund of the already paid Membership Fee, or part of it, and has access to all the benefits of Membership until Membership is terminated. Delivery charges will apply for any order that is to be delivered after the end of the Member’s Membership Plan.

Tesco has the right to cancel Tesco Online Club Membership if Tesco has reason to suspect that the Member has violated the TOC GTC or legal provisions, and/or Member misuses the Membership.

The Member may not assign or transfer Tesco Online Club Membership or any rights or obligations arising from it to a third party, even free of charge.

The Membership Contract is concluded between Tesco and the Member for a fixed period of time, namely for the Membership Plan selected by the Customer. The Membership Contract is automatically and repeatedly renewed at the end of each Membership Plan unless and until the Member provides Tesco with notice to terminate the Membership. Please see Section IX. of these GTC below for further information.

By signing up for Tesco Membership the Member authorizes Tesco to take the Membership Fee each month and when Membership automatically renews. This will be done using the payment details from the payment card that the Member has provided to Tesco upon signing up for Membership.

To Members who have cancelled the automatic renewal of the Membership Tesco will send reminders about the fact of being close to the end of the period of the Membership. If the Member requires to remain a Member of the Tesco Online Club Membership after the end of the prepaid period, she/he must activate the Membership again by purchasing a new Membership Plan.

Tesco reserves the right to temporarily suspend the TOC service for technical reasons.

Tesco shall not be liable for any damages or any other consequences incurred by Member as a result of or in connection with the conduct of individual Member, how the Interface is used by Member or other circumstances incurred by Member.

Tesco is not liable for damages caused by force majeure or for failures of the Interface caused mainly by interruptions in the power supply.

Tesco reserves the right to temporarily limit the provision of all benefits associated with the Membership. Such a limitation of the provided benefits may be caused by an extraordinary and unpredictable situation, which may lead to temporary exhaustion of Tesco's capacities (especially a state of emergency caused by the uncontrolled spread of the disease (e.g. COVID-19) or unexpected nationwide and/or local restrictions or other competent authorities).

Tesco is not responsible for the smooth, uninterrupted, error-free, and secure operation of the Interface. Tesco is not liable for advertising or promotion carried out by any third party through the Interface or for errors caused by third-party intervention on the Interface or as a result of its use contrary to its intended purpose.

Furthermore, Tesco is not responsible for the services provided by entities other than Tesco, in particular the payment system operators or rights and obligations connected to the abovementioned services provided by the third party.

The Member may make his/her complaint in writing or in person relating to the conclusion of the Membership Contract, or to the Membership Service. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Member disagrees with the handling of his/her complaint or the complaint cannot be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.

The Member may submit complaints, suggestions, and claims concerning the Membership by means of contact listed in Section XV., or submit a form here. Tesco notifies the Member of the manner of handling the complaint in accordance with applicable law.

 

Arbitration Board of the Chamber of Commerce and Industry of Pest and Érd Counties (Arbitration Board of Pest County) 1055 Budapest, Balassi Bálint u. 25. IV/2. www.pestmegyeibekelteto.hu

If you wish to contact the arbitration board of your place of residence or stay, the contact details of all arbitration boards can be found here. Availability of the online dispute resolution platform:  https://webgate.ec.europa.eu/odr/main/?event=main.home.show

The provisions of these TOC Terms and Conditions apply to the use of the Membership Service. Tesco reserves the right to amend the TOC Terms and Conditions and Fees at any time. The new, amended TOC Terms and Conditions will enter into force when it is published on the Website. In the event of a substantial change in the content of the TOC Terms and Conditions, Tesco will notify the Member by e-mail of the entry into force of the amended TOC Terms and Conditions.

Issues that are not or not sufficiently regulated in these GTC are governed by the Civil Code and the legislation applicable for consumer-to-business contracts.

The rights and obligations not regulated by TOC Terms and Conditions are subject to the general terms and conditions of the Tesco from Home Service, which shall apply with the necessary modifications and the relevant provisions of legal regulations in force and effect in the territory of Hungary. All disputes arising from this Membership, if the parties fail to reach an amicable settlement, will be resolved by the competent courts of Hungary.
The TOC GTC are governed by the laws of Hungary.
Related provisions can be found in the corresponding section of Tesco Privacy Policy which is accessible through Tesco webpage at: https://tesco.hu/privacy-policy/.
If there is a difference between the Hungarian and English versions of the GTC or the contents of the Interfaces, the Hungarian version shall prevail.
If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the Terms and Conditions, which will continue to remain in full force and effect.
If, in the event of single or repeated breaches of the Terms and Conditions, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.
Tesco is a member of the Hungarian Trade Association (“OKSZ”) and as such recognizes the OKSZ Code of Business Ethics as binding on itself. The Code of Ethics is available at the following link: http://oksz.hu/kereskedelmi-etikai-kodex
Tesco reserves its rights to terminate the Tesco Online Club without given reason. If Tesco completely terminates Tesco Online Club, the Member is entitled to a refund of an aliquot part of the paid Membership Fee, taking into account the number of months of provided Membership.

Tesco customer service is available via:

• phone: 06 80 222 333
• email: Tesco_hu@Tesco.com
• mail: TESCO-GLOBAL Zrt. 1138 Budapest, Váci út 187.

Please find contact details at https://tesco.hu/kapcsolat webpage.

These TOC Terms and Conditions shall enter into force on 2023.08.16.