What is a substitute product and what do I need to know about substitutions?

In case a product you selected isn’t available on the shop floor of our store providing your online services on the day of delivery, and you chose to have substitutions when you placed your order, then we will offer you a substitute product. You can choose to have substitutions for a single product or for the whole shopping. Our colleagues will choose products and substitute products as if they were shopping for themselves. They always pick products which are the freshest and have the longest use by dates from the shop floor of the store providing your service. They ask themselves the question: "would I buy it?" and therefore don’t collect anything that is not of the highest quality. In all cases, we will try to offer you a substitute product that is closest in price and quality to the product you originally selected. Substitute products will be listed on the top of the delivery note you will receive via e-mail in advance, with details of quantity, unit price and total price of substitutions. If you don’t want a substitution, just hand it back to your Delivery Assistant. If you pay at the door or when you collect, you won’t need to pay for these items. If you’ve already paid online, we’ll refund you for any item you don’t want.