Our Tesco from Home service is not a webstore; thus, selected products are only purchased upon delivery. In case a product you selected isn’t available on the shop floor of our store providing your online services on the day of delivery, and you chose to have substitutions when you placed your order, then we will offer you a substitute product. You can choose to have substitutions for a single product or for the whole shopping. Our colleagues will choose products and substitute products as if they were shopping for themselves. They always pick products which are the freshest and have the longest use by dates from the shop floor of the store providing your service. They ask themselves the question: "would I buy it?", and therefore don’t collect anything that is not of the highest quality. In all cases, we will try to offer you a substitute product that is closest in price and quality to the product you originally selected. Substitute products will be listed on the top of the delivery note you will receive via e-mail in advance (as well as at delivery), with details of quantity, unit price and total price of substitutions. If you choose not to accept the substitutions, feel free to hand them back to the Delivery Assistant, they will deduct it from the final price, and you will not be charged for these products during payment.