What should I do if I'm not happy with the substitutions?

We will list the substitutions at the very beginning of the delivery note sent electronically on the day of collection (and given to you in printed form at the time of collection), showing the exact quantity, unit price and receipt indicating the price valid on the day of collection, so that you can compare the selected and the substitute products before collection. If you don’t want to accept any of the products, including substitutions, then you can give it back to our colleague. In this case, they will deduct the price of the product(s) from the final price, and you don’t have to pay for them.