What if I’m unhappy with the quality of the products in my shopping?

If you are unhappy with any product, just hand it back to the Delivery Assistant. If you pay at the door or when you collect, you won’t need to pay for these items. If you’ve already paid online, we’ll refund you for any item you don’t want. You are entitled to your right of withdrawal within 14 calendar days after receiving the products without giving a reason and if you have the receipt, which means that you may return the products to any Tesco store if you show the receipt. Tesco will pay you back the purchase price of the returned product. You may not exercise this right relating to: perishable foods or foods with short period of usability or freshness and baby foods; products in sealed packaging containing video and/or sound recordings, computer software (e.g. CD, DVD), if the costumer opened the packaging; products which, by their nature, are inseparably mixed with other products after being handed over; and in the case of sealed products which, for reasons of health protection or hygiene, cannot be returned after being opened (cosmetics, underwear), as well as newspapers, journals and periodicals. If you want to return products, you can do so in any of the Tesco stores. Whenever possible, please always try to check your shopping before the Customer Delivery Assistant leaves.  That way we can make sure you won’t be charged for products that you want to reject for some reason.