Can I return a product that I’ve bought?

If you are unhappy with any product, just hand it back to the Delivery Assistant. If you pay at the door or when you collect, you won’t need to pay for these items. If you’ve already paid online, we’ll refund you for any item you don’t want. You are entitled to your right of withdrawal within 14 calendar days after receiving the products without giving a reason, which means that you may return the products within 14 days by showing the receipt without any justification. You may not exercise this right relating to: perishable foods or foods with short period of usability or freshness and baby foods; products in sealed packaging containing video and/or sound recordings, computer software (e.g. CD, DVD), if the costumer opened the packaging; products which, by their nature, are inseparably mixed with other products after being handed over; and in the case of sealed products which, for reasons of health protection or hygiene, cannot be returned after being opened (cosmetics, underwear), as well as newspapers, journals and periodicals.  If you return all the products in a transaction, you will be refunded the service charge you paid during the transaction in question, but you must in all cases return the products concerned at your own expense to a Tesco store within 14 days from your declaration to use your right of withdrawal. Tesco is obliged to pay the purchase price of the returned products, or you may decide to choose a different product in exchange of the returned product. Simultaneously with returning the products and their price being refunded, a number of points corresponding to the amount refunded will be deducted from your Clubcard account. Whenever possible, please always try to check your shopping before the Customer Delivery Assistant leaves. That way we can make sure you won’t be charged for products that you want to reject for some reason.