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    We greatly value your trust and thank you for respecting all measures  that increase the safety of delivery of your purchases and help protect both you, our customers and our drivers. We continue to do our best to deliver your purchases to you safely. We observe the highest hygenic measures - from the use of face masks and disinfection to maintaining safe distances.

    As long as the current situation allows, we still deliver your purchases up to your  doorstep and  payment by card  is also possible. However, due the situation, it may change continuously throughout the delivery area or locally. Please, keep checking this page to be notified of any possible „Local restriction“ changes. In order to best handle the current situation together, we also like to ask you to follow the instructions below

    Important information for customers in personal quarantine

    In order to minimize the spread of infection it"s important that you closely follow the measures in taking over your purchased goods when you are in mandatory or voluntary quarantine. We want to deliver your order as safely as possible. To succeed and to protect your health and the health of our couriers, we request you to follow a few simple steps thoroughly.
    • Let us know if you are in personal quarantine, in a note with the order form.
    • We kindly ask you to pay online in advance.
    • The courier will call you and agree on the method and place of delivery of the ordered goods. We would like to ensure you that your purchase will still be delivered in a safe way.
    • We will deliver your order in shopping bags.
    Thank you for the following this procedure to help us provide our service to as many customers as possible.

    Currently valid restrictions in all delivery areas

    As we strive to make our service available to as many customers as possible and to be sure we're all safe, the following restrictions still apply to all delivery areas of Tesco Online Shopping. Also, we are still adhering to the highest standards of safety by wearing masks during the delivery, using antibacterial facilities of disinfacting both the hands and payments terminals and keeping social distancing.

     

    Maximum order size limits

     

    To help us offer our service to as many customers as possible, orders may be limited to a maximum delivery size of 80 kg per order to prevent bulk-purchasing. The limit should not prevent customers from placing orders which are the equivalent to a large family shop. If you do reach our maximum limit you will be informed by a message on the website, whilst creating your order.

     

    Please, ensure your phone number is up to date in your Tesco account

     

    To support the reduction in personal contact, our driver will always contact you via phone prior to delivery to agree where to leave your shopping though now they can also deliver it right to your doorstep. They will ask you if you are in a personal quarantine to consider the safest method of delivery. They will also agree  on any substitute items you may not wigh to accept.

     

    Delivery of all orders in bags only

     

    To protect you and our drivers, we recommend that you choose to have your order delivered in bags. In this way we can eliminate personal contact with the goods.

     

    Changes are valid for orders made 16. 09. 2020 and later.

    Any questions? We are here for you

    Use the free hotline, every day from 7:00 to 23:00. We are happy to answer all your questions.
    Please, prepare your order number and choose number 2 on our customer helpline for faster processing of your request.