What is Click & Collect?
How to shop with it?
1. Choose from wide range online
You can choose from more than 12 000 products online, select your collection point in Tesco store and preferable date and pick up time.
2. We'll prepare your shopping
We shop for you as we do it ourselves and store it chilled or even frozen at -19°C, so you always get everything fresh as well as in the store.
3. Pick up the shopping on the way home
Come to collect the shopping on a chosen day (2-hours slot) for example on your way from work. We will load the whole purchase directly in to your car's trunk, so you don't even need to get off the car. All you need is number of your ID and your order.
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FAQ
What is Click & Collect?
Click & Collect offers all the benefits of shopping online with the added convenience of picking your groceries up from a Tesco store at a time that suits you.
Why would I use Click & Collect?
Because it is convenient: - We will do the hard work for you. - Your grocery shopping picked, packed and stored for collection at a time to suit you. - You can pick up your shopping when you have time, on the way home from work, after the school run or even as you return from holiday. - All you need to do is to come to the chosen store and we'll do the rest. - The selected products are stored under appropriate conditions. - All products are always picked on the day of collection and perishable products are stored in the fridge or freezer until you arrive. - All in-store promotions and offers apply to online shopping as well. - It's easy to spot the bargains!
How do I use Click & Collect?
1. If your store offers Click & Collect Groceries, you will see the Click & Collect option when you 'book a slot'. 2. Choose your 2 hour time slot to collect from store* 3. Place your grocery shopping online 4. Pick up the selected products at the time and place you have chosen * See the website for available slots.
Why can’t I see Collection at the stores as a shopping method option on the website?
We are currently only offering the Click & Collect service from some of our stores. If you can’t see the option, we don’t yet offer the service from your store. For more information contact the Customer Services using one of the contact details shown at the top of the page.
Where exactly do I collect my shopping?
The exact location of the collection point varies by store; you will see clear signage (with notice ‘Collection Point’) as you enter the store car park. You can see the address of your chosen store on your email confirmation.
What proof of ID do I need to bring?
Please bring your request identification number and the credit card you used online to pay for the goods and your ID. If you are paying on collection you will need to bring your credit card and request identification number. Unfortunately we will be unable to give you the shopping without any of these forms of ID.
Can somebody else collect my shopping for me?
Yes, if he has a copy of the confirmation email with transaction number. Unfortunately without this we will not be able to give him the shopping.
When can I collect my shopping?
Slots are available 7 days a week. Available slots will be displayed on the “Book a slot” page.
What happens if I am late for my collection slot?
Please check with the member of staff at your collection point, and they will advise you on how to collect your shopping.
What happens if I am early for my collection slot?
Unfortunately we will not be able to serve you before your collection slot.
How much does personal collection in store cost?
The service charge is shown in the “Book a slot” section. You can check it before starting shopping by clicking ‘Book a slot’ button.
Where will my groceries be stored until collection?
All products are picked on the day of collection and perishable products are stored in the fridge or freezer until you arrive.
What will I receive my shopping in?
Your shopping will be in bags.
By what means is it worth going to the collection point?
We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.
What happens if something I have selected is not available on the day of collection?
On the rare occasion that a product you selected is not available we’ll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point and its price will be deducted from the total amount.
What do I do if I'm not happy with the substitute I am given?
Your substitutions will be presented at the top of the receipt and will be in blue bags. If you decide that a product does not suit you, you can feel free to hand it back. In this case, the Customer Delivery Assistant will deduct its price from the total amount and you will not be charged for that item. If you want to substitute the unwanted product for another product, you will have the option to choose another one from the store offers.
How can I amend or cancel my Click & Collect request?
Once you have placed your shopping, you can amend it, adding or deleting items up until 11pm on the night before your delivery via “My shopping lists”. However, you will not be able to change your shopping method or your slot. Once done, be sure to check that the changes were saved successfully. On the day of delivery, you can amend your shopping only by calling the Customer Services (+06 80 734 734) or by email (bevasarlas@tesco.hu).